Kurstin Crawford
Ingleside,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
Palm social club/palm republic
Port Aransas
03.2023 - 12.2023
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Maintained a clean, organized work area throughout the shift.
- Trained new staff on proper cocktail serving techniques, procedures and etiquette.
- Suggested additional menu items or drinks upon request by guests.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Waitress
Coach's island grill
Port Aransas
08.2021 - 03.2023
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Assisted with setting up the dining area before shift began.
- Communicated daily specials to customers.
- Cleared away dirty dishes from tables after each course was finished.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Bussed tables as needed during peak hours.
Server
Grumbles Seafood Company
Port Aransas
02.2021 - 08.2021
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
Secretary/Receptionist
Island nail and spa
Port Aransas
01.2021 - 02.2021
- Make appointments, and answer the phone
- Make sure clients were knowledgeable about the service they were receiving.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Customer Service Representative
Teleperformance
Bristol, TN
08.2020 - 02.2021
- Assist clients over the phone with how to pay their taxes electronically.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Verified accuracy of data entered into system prior submitting order forms.
- Identified and escalated priority issues as needed.
- Researched required information using available resources.
Team Member
HSN distribution
Piney Flats, TN
09.2020 - 01.2021
- Break down pallets, enter quantity of items, place even number of items into bins.
- Moved large and bulky items manually or with pallet jacks.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Received and tracked incoming inventory shipments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Hostess
Castaways Bar & Grill
Port Aransas
02.2020 - 08.2020
- Maintain waitlists, and seat guests at their designated area.
- Took reservations from patrons by phone or online.
- Informed patrons of establishment specials and promotions.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted guests upon arrival and provided them with menus.
Belk Sales Associate
Belk
Bristol, TN
06.2019 - 02.2020
- Sales associate, cashier, merchandising, stocking
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
- Attended weekly team meetings to review performance goals and objectives.
Kroger Grocery Shopper
Kroger
Johnson City, TN
01.2019 - 02.2019
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Checked expiration dates on products and removed items that were no longer fresh.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- Secured and stored items until customer pickup.
Education
High school or equivalent -
James Madison homeschool
05.2019
Skills
- Receptionist
- Customer Service
- Sales
- Live Chat
- Computer Operation
- Host/Hostess
- Serving Experience
- Restaurant Experience
- Food Safety
- Food Service
- Merchandising
- Upselling
- Assistant Manager Experience
- Retail Sales
- Cashiering
- Guest Services
- Customer service
- Typing
- Retail sales
- Communication skills
- Flexible Schedule
- Order Taking and Fulfillment
- Alcohol Intake Awareness
- Attention to Detail
- High-Volume Dining
- Special Dietary Requirements
- ID Verification
- Accurate Cash Handling
- Table Bussing
- Point of Sale (POS) System Operations
Certification
- Food Handler Certification
- TABC
Timeline
Cocktail Waitress
Palm social club/palm republic
03.2023 - 12.2023
Waitress
Coach's island grill
08.2021 - 03.2023
Server
Grumbles Seafood Company
02.2021 - 08.2021
Secretary/Receptionist
Island nail and spa
01.2021 - 02.2021
Team Member
HSN distribution
09.2020 - 01.2021
Customer Service Representative
Teleperformance
08.2020 - 02.2021
Hostess
Castaways Bar & Grill
02.2020 - 08.2020
Belk Sales Associate
Belk
06.2019 - 02.2020
Kroger Grocery Shopper
Kroger
01.2019 - 02.2019
High school or equivalent -
James Madison homeschool
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