Driven Training Associate with a proven track record at ResultsCX, enhancing agent performance through effective training delivery and coaching. Mastered multitasking and team collaboration at Whatabuger, significantly improving service efficiency. Excels in developing engaging learning materials and fostering strong team dynamics, leveraging skills in program management and leadership development.
Hi, I’m
Cherrelle Washington
Palestine,TX
Summary
Overview
10
years of professional experience
Work History
ResultsCX
Training Associate
08.2021 - 10.2024
Job overview
I Worked with New Hires on learning how to take calls for Home Depot guiding them into becoming great Agents also Worked in Floor Support for Current Agents who needed help on their calls
Whatabuger
Crew Member
11.2014 - 04.2015
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Skills
- Learning Management Systems
- Blended Learning Strategies
- Verbal and written communication
- Feedback collection
- Performance Assessment
- Training delivery
- Facilitation Techniques
- E-learning development
- Training Evaluation
- Program Management
- New hire on-boarding
- Coaching and Mentoring
- Customized training
- Schedule Management
- Leadership training
- Training facilitation
- Project Management
- Performance Evaluation
- Program implementation
- Schedule Coordination
- Course material creation
- Staff development plans
- Employee Coaching
- Training material updates
- Program Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Documentation and Recordkeeping
- Team building
- Leadership Development
- Task Prioritization
- Coaching and Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Palestine High SchoolPalestine, TX
University Overview
Additional Information
Additional Information
I Have Excellent Customer Service Ive been working in Customer Service ever since i Graduated High school and im pretty relatable with Customers when they come in or call in
Timeline
Training Associate
ResultsCX
08.2021 - 10.2024
Crew Member
Whatabuger
11.2014 - 04.2015
Palestine High School
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