Cherri DeMars
Post Falls,ID
Summary
Enthusiastic candidate with experience in customer service and cash handling. Resolves customer issues by actively listening and asking probing questions. Strong knowledge of upselling services and products. Reliable and dedicated to meeting goals.
Overview
21
21
years of professional experience
Work History
D2 TECH SUPPORT
Inspiro
03.2024 - Current
- Providing excellent technical and customer service
- Intently listening to customers explain their needs while also asking questions to better understand how to resolve the issue
- Promoting products to enhance the customer's experience
- Processing payments and setting up AutoPay using proprietary software.
- Making accounts and/or programming changes
- Troubleshooting to resolve technical issues the first time.
Boost Buddy
Inspiro
10.2023 - 01.2024
- Assisting new BOOST Infinite customers in activating their cell phones
- Helping with accounts; billing and new lines
- Providing information on Boot Infinite cell plans and available phones
- Keeping up to date with different phone models and operating systems
D1 CUSTOMER SERVICE
Inspiro
05.2023 - 03.2023
- Answering customers’ questions regarding billing, programming, and other account information in a caring matter
- Taking payments and setting up AutoPay
- Assist customers with remote issues.
Sales Associate
JC Penney
01.2009 - 04.2012
- Provided exceptional customer service
- Processed payments by totaling purchases, processing checks, cash, and credit/debit cards using POS
- Helped drive sales through engagement of customers, upselling, and sharing product knowledge
- Kept store clean by dusting, vacuuming, folding, &/or hanging merchandise
- Restocking items onto floor.
Bank Teller, CSR
Bank of America
01.2004 - 01.2006
- Provided courteous, quality customer service promptly as well as maintained a positive, problem-solving approach
- Engaged and assisted customers with banking needs via knowledge of banking products and best practices
- Assisted customers in opening accounts and performing transactions over the phone
- Collected customer information and input data into the system while ensuring confidentiality.
Education
Management Information Systems
Flathead Valley Community College
12.2004
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John Rogers High School
12.1982
Skills
- Cash handling and management
- Customer Assistance
- Service Upselling
- Computer Skills
- Attention to Detail
- Active Listening
Timeline
D2 TECH SUPPORT
Inspiro
03.2024 - Current
Boost Buddy
Inspiro
10.2023 - 01.2024
D1 CUSTOMER SERVICE
Inspiro
05.2023 - 03.2023
Sales Associate
JC Penney
01.2009 - 04.2012
Bank Teller, CSR
Bank of America
01.2004 - 01.2006
Management Information Systems
Flathead Valley Community College
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John Rogers High School
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