Cherri Mosley
Brooklyn,New York
Summary
Dynamic Eligibility Specialist with extensive experience at the City of New York, adept at managing complex caseloads and ensuring compliance with Fair Hearing processes. Recognized for exceptional customer service and meticulous attention to detail, I effectively enhance client independence while streamlining benefit issuance through proficient use of WMS/POS Paperless Office System
Overview
29
29
years of professional experience
Work History
Eligibility Specialist IV
City of New York
New York, NY
12.1994 - 05.2024
- Assistant to Supervisor
- Assign cases, and sign cases off to subordinates.
- Processed recoupments and authorized budget adjustments efficiently.
- Conducted comprehensive interviews to evaluate applicant eligibility for benefits in person.
- Explained case actions clearly to applicants and participants to ensure understanding.
- Provided information on transitional benefits to enhance client independence.
- Identified and addressed special needs and emergencies promptly.
- Managed caseload effectively, scheduling recertifications and appointments.
- Completed Fair Hearing compliance actions accurately within deadlines.
- Strong customer service.
- Answered clients' calls to address inquiries and to provide support.
- Filed case records to maintain systematically accuracy
Eligibility Specialist III
City of New York
- Conducted comprehensive interviews to assess applicant eligibility for programs.
- Managed case load effectively, scheduling recertifications and participant appointments.
- Explained case actions to applicants and participants clearly.
- Executed resolutions punctually, ensuring compliance with Fair Hearing processes.
- Completed agency forms to expedite benefit issuance and client information.
- Answered client calls to address inquiries and provide support.
- Filed case records systematically to maintain accurate documentation.
Education
GED -
Interboro Institute
New York, NY06-1980
Skills
- Microsoft Office Suite
- Customer service
- Time management
- Attention to detail
- Schedule management
References
Available upon request
Timeline
Eligibility Specialist IV
City of New York
12.1994 - 05.2024
Eligibility Specialist III
City of New York
GED -
Interboro Institute