Results-driven office manager with proven skills in conflict resolution, time management, and staff training, ensuring efficient daily operations and exceptional customer service.
Overview
26
26
years of professional experience
Work History
Office Manager
Power Plus Cleaning
Fairview, Utah
02.2018 - Current
Managed daily office operations to foster a productive work environment.
Handled customer inquiries, resolving issues promptly and professionally.
Assisted in training new employees on company procedures and best practices.
Coordinated front desk operations, greeting visitors and directing them appropriately.
Answered phone calls, responded to emails, and routed mail efficiently.
Monitored client payments, contacting those with overdue accounts promptly.
Tracked invoices and payments to ensure accuracy in accounts receivable and payable information.
Physical Therapy aid/Receptionist
Therapy West
Ephraim, Utah
09.2013 - 02.2018
Managed front desk operations, greeting patients and visitors with professionalism.
Scheduled and confirmed appointments while maintaining accurate patient records.
Answered phone calls, directing inquiries to appropriate staff members efficiently.
Maintained a neat reception area by organizing materials and tidying furniture.
Performed accurate data entry across various computer systems in a timely manner.
Processed payments, updating accounts to reflect current balances promptly.
Ensured completion of necessary forms prior to submission for processing.
Maintained an organized filing system of confidential client information per policy.
Paraprofessional
South Sanpete School District
Manti, Utah
08.2000 - 05.2015
Supported teachers in implementing educational strategies and lesson plans.
Collaborated with staff to develop individualized education plans for students.
Monitored student behavior, maintaining a positive learning environment.
Communicated with parents regarding student progress and classroom activities.
Documented student performance and reported observations to educators regularly.
Applied positive reinforcement to redirect negative behaviors effectively.
Offered personalized educational, behavioral, and emotional support to students.
Assisted teachers with planning lessons tailored to diverse learning needs.