Cherrie s Ortiz
Columbia,SC
Summary
To secure a position that will utilize my excellent customer service, organizational, meticulous attention to detail, and analytical skills.
Overview
21
21
years of professional experience
Work History
Member Service Representative/ Loan Officer
South Carolina State Credit Union
02.2022 - Current
- Gather background information on members applying for loan and obtain credit bureau reports.
- Assist members with loan application process to ensure completeness of information.
- Verified debts and estimated monthly payments for outstanding loans to support informed lending decisions.
- Calculate debt to income ratio and calculate how much of a loan the applicant’s debt is secured and unsecured.
- Completed loan documents and disbursed approved loans to facilitate member access to funds.
- Ensure that all loan activity conforms to credit union policies and applicable consumer legislation.
- Handled all member loan requests promptly and courteously, ensuring effective communication through calls and emails.
- Ability to maintain quality and quantity of loan production.
- Facilitated account openings for both new and existing members, ensuring compliance with credit union policies.
- Verifying documentation needed to process new accounts.
- Assist members managing accounts and offer cross sells.
Senior Assistant
First Financial Corporation
01.2013 - 01.2022
- Oversaw and managed individual customer accounts to ensure satisfaction and retention.
- Build sustainable relationships with customers through open interactive communication.
- Help customers resolve any issues with accounts and complaints.
- Provided actionable suggestions to increase loan volume and enhance account management.
- Collected overdue accounts through proactive follow-up communications, reducing delinquency. and default accounts.
- Process all Auto loan applications and collecting all documentation needed to finalize loan.
- Assist in preparing and processing loan applications for approval.
- Conduct title or lien searches and complete all title work.
Shift Leader
Bucks Market Bait and Tackle
01.2011 - 12.2021
- Demonstrated commitment to providing exceptional customer service in retail environment.
- Monitored team performance to ensure efficient task execution.
- Assigned specific tasks to staff members.
- Communicated with management regarding sales, product updates, and team dynamics.
- Maintain accurate inventory to ensure efficient supplies are in stock.
- Balanced cash drawers and processed deposits at end of shifts.
Quality Assurance Manager
ChemStation
01.2005 - 12.2010
- Supervised quality assurance team, preparing and delivering performance reviews to enhance team effectiveness.
- Maintained accurate records of company policies and procedures, ensuring compliance with regulations and product documentation.
- Manages department and overall expectation pertaining to setting route schedules, costs, and resources.
- Acted as primary contact for customers and vendors regarding services, facilitating communication and addressing inquiries.
Education
High School -
Richland Northeast High School
01.2004
Skills
- Proficient in Microsoft Office programs
- Great written and verbal communication
- Problem solving
- Leadership skills
- Strong work ethic
- Organization
- Attention to detail
- Bilingual
Timeline
Member Service Representative/ Loan Officer
South Carolina State Credit Union
02.2022 - Current
Senior Assistant
First Financial Corporation
01.2013 - 01.2022
Shift Leader
Bucks Market Bait and Tackle
01.2011 - 12.2021
Quality Assurance Manager
ChemStation
01.2005 - 12.2010
High School -
Richland Northeast High School