Cherrisa Hatch

Frank Johnson

Mixes and serves alcoholic/non-alcoholic beverages and food to guests, typically managing both bar guests and table service. I take orders, prepare drinks, ensure cleanliness, process payments, and provide friendly service while working in a fast-paced environment to maximize sales and customer satisfaction.

• Samantha Tucker
• Provided exceptional customer service in fast-paced gaming environment.
• Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
• Maintained cleanliness and organization of bar area to ensure compliance with health standards.
• Assisted in training new staff on beverage preparation and customer interaction techniques.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Prepared and filled out jackpot, and I9 paperwork for guests to sign, and paid out jackpot winnings.

• Camilla Johnson

• Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
• Maintained cleanliness and organization of bar area to ensure compliance with health standards.
• Assisted in training new staff on drink preparation techniques and customer service protocols.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Aaron Walkup
• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
• Maintained knowledge of daily specials and menu changes to provide accurate information to guests.
• Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
• Implemented suggestions for improving service processes, contributing to team success and guest feedback.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.