Cherrlyn Smith
Bloomington,IL
Summary
Dynamic Patient Service Representative with a proven track record at CARLE Healthcare, excelling in HIPAA compliance and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective communication. Proficient in electronic health records and dedicated to fostering a supportive environment for patients. Committed to accuracy and detail in all administrative tasks.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
CARLE Healthcare
Normal, IL
09.2022 - 05.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
Residential Counselor
Chestnut Health Systems
Bloomington, IL
03.2022 - 09.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Office Data Entry Clerk
Randstad Staffing
Bloomington Il
09.2020 - 10.2021
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
- Maintained consistent work performance despite tight deadlines or increased workload pressures, showcasing strong time management skills.
- Communicated effectively with coworkers and management, addressing any concerns or discrepancies found in the entered data.
- Increased overall efficiency within the office environment through innovative suggestions for process improvements related to data entry tasks.
- Ensured up-to-date records through regular review of database entries, identifying outdated information for prompt updates or removals.
- Improved data accuracy by thoroughly reviewing and verifying entered information, identifying errors and making necessary corrections.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Residential Counselor
MidSouth Area Residential Services
Memphis Tn
03.2017 - 09.2020
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Contributed to continuous improvement initiatives by providing feedback on program effectiveness and suggesting enhancements.
- Supported residents' reintegration into community with comprehensive life skills coaching and resource referral.
- Helped develop and implement programs to foster community growth and development.
Medical Receptionist
Alliance Healthcare Services
Memphis, TN
02.2015 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Certificate - ExCPT-Pharmacy Technician
National Health Career Association/NHA
Bachelor Of Science - Health Information Management
University of Arkansas Grantham
Lenexa, KS08.2026
Electronic Health Records Specialist - Medical Documents
University of Arkansas Grantham
Lenexa, KS10.2021
Associates Of Science - Medical Billing &Coding
University of Arkansas Grantham
Lenexa, KS02.2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Eligibility determination
- Office administration
- Data entry proficiency
- Patient education
- Medicaid
- Electronic health records
- Patient follow-up
- Medical filing
- Registration and admissions
- Team collaboration
- Financial procedures adherence
Timeline
Patient Service Representative
CARLE Healthcare
09.2022 - 05.2025
Residential Counselor
Chestnut Health Systems
03.2022 - 09.2022
Office Data Entry Clerk
Randstad Staffing
09.2020 - 10.2021
Residential Counselor
MidSouth Area Residential Services
03.2017 - 09.2020
Medical Receptionist
Alliance Healthcare Services
02.2015 - 12.2017
Certificate - ExCPT-Pharmacy Technician
National Health Career Association/NHA
Bachelor Of Science - Health Information Management
University of Arkansas Grantham
Electronic Health Records Specialist - Medical Documents
University of Arkansas Grantham
Associates Of Science - Medical Billing &Coding
University of Arkansas Grantham