Cherron Thomas
Bowie
Summary
Acknowledged for cultivating robust relationships and providing outstanding service, significantly enhancing overall operational success.
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Quality-driven Customer Service Coordinator dedicated to solving customer problems efficiently to maintain satisfaction. Trained in operational guidelines and standard practices of companies. Industrious and responsible leader with solid background of accomplishment.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Coordinator
Jazz U Up Construction
Philadelphia
01.2011 - 08.2025
- Assisted with customer inquiries, providing timely and accurate information to enhance satisfaction.
- Coordinated communication between departments to resolve customer issues efficiently.
- Maintained customer records using CRM systems, ensuring data accuracy and accessibility.
- Supported training sessions for new staff, promoting best practices in customer service.
- Monitored service metrics to identify areas for improvement and optimize workflows.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated logistics for customer orders.
- Coordinated customer inquiries and resolved issues effectively.
- Managed scheduling for project meetings and client consultations.
- Maintained accurate records of customer interactions and transactions.
IBHC Receptionist
Intercultural Family Services
Philadelphia
05.2008 - 12.2010
- Greeted clients and visitors warmly at the front desk.
- Managed incoming calls and directed them to appropriate staff.
- Scheduled appointments and maintained calendar for multiple staff members.
- Managed patient check-in and check-out processes efficiently.
- Handled patient inquiries via phone and in-person effectively.
- Processed medical insurance claims and verified coverage details.
- Assisted in billing and collection tasks for patient accounts.
- Ensured compliance with HIPAA regulations during all interactions.
- Facilitated communication between patients and medical staff promptly.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Certified Medical Administrative Assistant - Medical Administrative Assistance
CHI Institute
Philadelphia, PA 05.2007 - 06.2009
High School Diploma -
Germantown High School
Philadelphia, PANo Degree - Business Administration
University of Phoenix
Philadelphia, PASkills
- Account oversight
- Document management skills
- Complaint handling expertise
- Payment processing accuracy
- Performance tracking
- Customer service excellence and relationship building
- Customer service
- CRM management
- Appointment scheduling
- Problem solving
- Logistics management
Timeline
Customer Service Coordinator
Jazz U Up Construction
01.2011 - 08.2025
IBHC Receptionist
Intercultural Family Services
05.2008 - 12.2010
Certified Medical Administrative Assistant - Medical Administrative Assistance
CHI Institute
05.2007 - 06.2009
High School Diploma -
Germantown High School
No Degree - Business Administration
University of Phoenix