Trish Lange
Ponte Vedra Beach
Summary
Experienced customer service coordinator and office manager with a versatile skill set that seamlessly translates to any industry. Demonstrates expertise in providing relevant and detailed information, and exceptional editorial proficiency. Known for maintaining an upbeat personality and effectively handling difficult situations through resourcefulness, communication, and tact, resulting in positive outcomes.
Overview
25
25
years of professional experience
Work History
Customer Service Coordinator
Coastal Luxury Outdoors
07.2018 - 01.2025
- Respond to client needs through industry competency and problem-solving
- Coordinate order processing, shipping, and delivery schedules to ensure timely delivery
- Assist cache of over 1,000 clients with positive attitude and focus on client satisfaction
- Manage high call volume with exceptional professionalism
- Field inquiries regarding repairs, products and services
- Develop meaningful relationships with clients and vendors
- Leverage strong product knowledge to assist sales team
- Conduct quality assurance checks on customer interactions
- Handle concerns quickly and escalate as needed
Scholarship and Youth Development Coordinator
The First Tee National Headquarters
05.2000 - 02.2015
- Development and implementation of innovative programs and sponsor activation
- Forged partnerships with colleges and universities to provide scholarship opportunities
- Conducted outreach through social media platforms
- Budget oversight directly impacting participant outcomes
- Developed comprehensive youth development and volunteer online mentoring classes
- Built broad community and volunteer partnerships
- Event management, transportation coordination and volunteer staffing for national programs
- Relationship building with PGA Tour, Coca-Cola, PWC and RBS to create mentoring and internship opportunities
- Conduct assessments, surveys, and feedback sessions
Education
Bachelor of Arts - Spanish, French & Italian
Muhlenberg College
Allentown, PASkills
- Account acquisition & management
- Travel planning & expense reporting
- Document Editing
- Organizational Oversight
- Collaborative Networking
- Exceptional interpersonal communication
- Proactive Client Support
- Logistics Coordination
- Administrative Support
- Quote Analysis & Presentation
- Meticulous Conflict Management
- Strong Focus on Customer Satisfaction Standards
- Microsoft Office Suite proficiency
Hobbies and Interests
- Travel
- Walking
- Bike riding
- Yoga
- Stargazing
- Gardening
- Cooking
Timeline
Customer Service Coordinator
Coastal Luxury Outdoors
07.2018 - 01.2025
Scholarship and Youth Development Coordinator
The First Tee National Headquarters
05.2000 - 02.2015
Bachelor of Arts - Spanish, French & Italian
Muhlenberg College
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