CHERRY ANN HERRERA
GLEN BURNIE,UNITED STATES
Summary
Detail-oriented Tag & Title Agent experienced in enhancing customer satisfaction through workflow optimization and precise record-keeping. Delivered exceptional service and fostered trust by excelling in client relations, problem-solving, and regulatory compliance. Focused on driving operational efficiency and quality assurance through effective communication and thorough research and analysis.
Overview
8
8
years of professional experience
Work History
Title Processor II
Amynta
Timonium, MD
09.2025 - Current
- Reviewed and verified title documents for accuracy and compliance.
- Ensured timely submission of title applications to relevant authorities.
- Facilitated timely title release, ensuring access for customers, dealers, banks, and insurance.
- Authorized and stamped titles to ensure correct assignment and documentation..
- Coordinated with clients to collect essential information for efficient title processing.
- Utilized title processing software to streamline workflow and documentation.
- Maintained organized records of processed titles and associated documentation.
- Resolved discrepancies in title searches and filings to maintain accuracy and compliance.
- Coordinated repossession and auction logistics for timely delivery to assigned destinations.
Tag & Title Agent
Maryland express tag & title
Glen Burnie, United States
11.2024 - 08.2025
TECH SERVICES II
Catalent
Baltimore, United States
01.2022 - 11.2024
- Streamlined processes for title transfers, reducing processing time significantly.
- Resolved complex title issues, improving service efficiency and client trust.
- Streamlined title transfer processes, significantly reducing processing time and enhancing overall efficiency.
- Facilitated title transfers for private sales and dealerships, ensuring compliance and accuracy.
- Collaborated with team to optimize workflows, resulting in measurable improvements in service delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering a positive client experience.
- Collaborated with team to optimize workflows, achieving measurable improvements in service delivery.
- Implemented application tracking system, improving workflow and communication with stakeholders.
INSPECTION TECHNICIAN I
Emergent BioSolutions
Baltimore, United States
02.2021 - 12.2022
- Executed thorough inspections on production lines, ensuring compliance with safety standards and significantly reducing error rates.
- Packaged products with attention to lot details, reinforcing quality control measures.
- Analyzed inspection data to identify trends, leading to proactive adjustments in procedures and enhanced operational efficiency.
- Executed SOPs ensuring compliance with industry standards, enhancing process reliability.
- Reviewed documentation for precision, ensuring data integrity and operational accuracy.
- Conducted thorough inspections on production lines, ensuring safety compliance and reducing error rates.
- Maintained records of inspection results, enabling timely reporting and supporting quality assurance efforts.
- Managed vial labeling operations, ensuring seamless workflow and timely completion.
- Baltimore
ORDER BUILDER
Canteen vending
Hanover, United States
01.2019 - 01.2021
- Operated pallet jacks for efficient inventory handling, improving workflow.
- Verified outbound order accuracy, enhancing overall operational reliability.
- Adhered to safety and quality standards, minimizing workplace incidents.
- Analyzed inventory adjustments to identify root causes, enhancing stock management.
- Streamlined inventory management processes, ensuring timely restocking and reducing product shortages.
- Fostered teamwork with suppliers to ensure timely deliveries, maintaining consistent stock levels and reducing operational disruptions.
- Supported Hanover team by addressing daily operational needs.
Education
SOME COLLEGE -
Southeastern college
PhilippinesSkills
- Process Improvement
- Workflow Optimization
- Quality Assurance
- Data Analysis
- Process Documentation
- Client Relations
- Customer Engagement
- Customer Service
- Conflict Resolution
- Problem Solving
- Analytical Thinking
- Negotiation Skills
- Time Management
Timeline
Title Processor II
Amynta
09.2025 - Current
Tag & Title Agent
Maryland express tag & title
11.2024 - 08.2025
TECH SERVICES II
Catalent
01.2022 - 11.2024
INSPECTION TECHNICIAN I
Emergent BioSolutions
02.2021 - 12.2022
ORDER BUILDER
Canteen vending
01.2019 - 01.2021
SOME COLLEGE -
Southeastern college