Summary
Overview
Work History
Education
Skills
Timeline
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Cherry Escudero

Las Vegas,NV

Summary

Dynamic leader with proven expertise in operations management and strategic planning honed at Renters. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in efficiency and safety, underscoring a commitment to excellence and a results-driven approach.

Overview

25
25
years of professional experience

Work History

Manager

Renters
02.2018 - 11.2024
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Receptionist

Dr.Tuliao Medical Office
01.2005 - 12.2018
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.

Pharmacy Technician

Walmart Pharmacy
02.2000 - 11.2004
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Resolved third-party billing, computer system and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

Certificate Of Technical Studies - Pharmacy Technician

Pima Medical Institute
San Diego, CA
01.2020

Associate Of General Studies - Nursing

Southwestern College
Chula Vista, CA
01.2003

GED - GED

ChulaVista Adult School
San Diego, CA
01.1999

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Documentation and reporting
  • Complex Problem-solving
  • Verbal and written communication
  • Goal setting
  • Strategic planning
  • Operations management

Timeline

Manager

Renters
02.2018 - 11.2024

Receptionist

Dr.Tuliao Medical Office
01.2005 - 12.2018

Pharmacy Technician

Walmart Pharmacy
02.2000 - 11.2004

Certificate Of Technical Studies - Pharmacy Technician

Pima Medical Institute

Associate Of General Studies - Nursing

Southwestern College

GED - GED

ChulaVista Adult School
Cherry Escudero