Cherry Escudero
Las Vegas,NV
Summary
Dynamic leader with proven expertise in operations management and strategic planning honed at Renters. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in efficiency and safety, underscoring a commitment to excellence and a results-driven approach.
Overview
25
25
years of professional experience
Work History
Manager
Renters
02.2018 - 11.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
Dr.Tuliao Medical Office
01.2005 - 12.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
Pharmacy Technician
Walmart Pharmacy
02.2000 - 11.2004
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Resolved third-party billing, computer system and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Certificate Of Technical Studies - Pharmacy Technician
Pima Medical Institute
San Diego, CA01.2020
Associate Of General Studies - Nursing
Southwestern College
Chula Vista, CA01.2003
GED - GED
ChulaVista Adult School
San Diego, CA01.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Complex Problem-solving
- Verbal and written communication
- Goal setting
- Strategic planning
- Operations management
Timeline
Manager
Renters
02.2018 - 11.2024
Receptionist
Dr.Tuliao Medical Office
01.2005 - 12.2018
Pharmacy Technician
Walmart Pharmacy
02.2000 - 11.2004
Certificate Of Technical Studies - Pharmacy Technician
Pima Medical Institute
Associate Of General Studies - Nursing
Southwestern College
GED - GED
ChulaVista Adult School