Cherry Hooker
Summary
Experienced Assistant Property Manager with a proven background in residential operations, resident relations, and maintenance coordination. Skilled in customer service, rent collections, and handling high volume communications with professionalism and compliance. Highly organized with strong multitasking and problem solving abilities in fast paced environments. Adept at supporting leasing, scheduling, and operational workflows to ensure smooth property performance.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Profound Proporties LLC
08.2025 - 02.2026
- Supported daily property operations and served as a primary point of contact for residents and vendors.
- Managed resident communications, issue resolution, and customer service inquiries.
- Coordinated maintenance requests, work orders, and vendor follow-ups.
- Assisted with rent collections, payment tracking, and delinquency follow-ups.
- Scheduled appointments, property showings, and managed calendars.
- Maintained accurate records in property management systems and CRMs.
- Prioritized tasks effectively in a fast paced environment while supporting multiple departments.
Assistant Property Manager
Rosenbaum Realty Group
01.2023 - 07.2025
- Overseer of planning, scheduling, and execution of property maintenance projects.
- Responsible for Tracking milestones, managing deadlines, and coordinating multiple stakeholders (serving as a liaison between tenants, vendors, contractors and owners) to ensure projects are completed on time and within budget.
- Direct responsible for organizing documentation around lease compliance paperwork and maintenance logs for post project reviews.
- Contributed to budgeting, invoice processing, and expense tracking.
- Streamlined operations, improved workflow, and track progress on open issues and initiatives.
- Achievements:
- Over 300 properties managed on behalf of the property manager.
- 90% lease renewal rate compared to 70% expectation.
- Close to $500K in additional saved revenue annually.
Senior Billing Collector
Wakefield & Associates
01.2019 - 12.2021
- Served as a collector for consumer medical account balances. Collaborated with leadership on collection strategies to increase collection rates.
- Achievements:
- 40% Pay in Full collection rate
- More than $100K in Revenue collected MoM
- Two years consecutive Collector of the Year Award
Intermunicipal Transport Analyst
Ministry of Transport and Infrastructure
11.2014 - 03.2018
- Conducted research, analysis and managed all public transportation affairs; including but not limited to:
- Created itineraries for inter-municipal public transportation.
- Managed public transportation schedules & resolved their operational concerns/conflicts.
- Conducted research and analysis on our notional ground transportation infrastructure feasibility for foreign investment.
Education
BSc - Civil Engineering
UNI (Universidad Nacional de Ingeniería)
Nicaragua12.2012
Skills
- LeadSimple
- PropertyWare
- ZInspector
- Buildium
- DialPad
- RingCentral
- Help Scout
Timeline
Assistant Property Manager
Profound Proporties LLC
08.2025 - 02.2026
Assistant Property Manager
Rosenbaum Realty Group
01.2023 - 07.2025
Senior Billing Collector
Wakefield & Associates
01.2019 - 12.2021
Intermunicipal Transport Analyst
Ministry of Transport and Infrastructure
11.2014 - 03.2018
BSc - Civil Engineering
UNI (Universidad Nacional de Ingeniería)
LANGUAGES
English and Spanish