Cherry Lloyd
Tenneco Automotive
Kennett,MO
10
years of professional experience
Compassionate Intake Specialist with expertise in customer service and insurance verification. Improved client experiences through streamlined processes and accurate record-keeping, while ensuring compliance with HIPAA regulations and billing procedures. Enhanced team efficiency by training colleagues on insurance claims and medical terminology.
Work History
Machine Operator
10 Years 4 Months- Monitored equipment performance, diagnosing issues, and implementing corrective actions to minimize downtime.
- Operated production machinery to ensure consistent quality and efficiency in automotive components.
- Conducted routine maintenance on machines, ensuring optimal functionality and compliance with safety regulations.
- Trained new operators on safety protocols, equipment usage, and production standards to enhance team competency.
- Collaborated with quality assurance teams to conduct inspections and maintain high product standards throughout production runs.
- Set up and adjusted equipment and properly configured machines for daily operation.
Contractor (Intake Specialist)
7 Months- Conducted initial assessments to determine client needs and eligibility for services.
- Coordinated appointments and follow-up services for clients in need of assistance.
- Maintained accurate and confidential client records using case management software.
- Collaborated with team members to streamline intake processes and improve efficiency.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
Education
Certified Professional Coder-A - Administrative Support
Certified Medical Biller - Administrative Support
Bachelor of Arts - Social Sciences
Skills
Customer service
Critical thinking
Verification processes
Insurance claims
Claim submission
Billing procedures
Receivable management
CMS-1500 forms
ICD-10 coding
CPT knowledge
Medical terminology
Account follow-up
HIPAA compliance
Timeline
Contractor (Intake Specialist)
Missouri Bootheel Regional Consortium
09.2023 - 04.2024Read More
Machine Operator
Tenneco Automotive
01.2015 - 05.2025Read More
American Academy of Professional Coder (AAPC)
Certified Professional Coder-A from Administrative Support
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American Academy of Professional Coders (AAPC)
Certified Medical Biller from Administrative Support
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Southeast Missouri State University
Bachelor of Arts from Social Sciences
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