Cherry Mashue
Marquette
Summary
Dynamic leader currently seeking new opportunities and professional development. Expert in effective communication and problem-solving, consistently meeting targets and deadlines. Adept at care coordination and schedule management, as well as enhancing operational efficiency. Skilled in CRM systems, fostering professional relationships and quickly learning new skills.
Overview
20
20
years of professional experience
Work History
Group Home Manager
Adult Learning Systems, U.P
Marquette, MI
08.2021 - Current
- Developed and implemented individualized care plans for residents to enhance their quality of life.
- Supervised daily operations, ensuring compliance with regulatory standards and organizational policies.
- Coordinated activities and programs to promote social engagement among residents, fostering community connections.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Enhanced operational workflows, leading to smoother daily routines and less stress for both staff and residents.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
Sales Manager
Live Nation
Raleigh, NC
07.2016 - 12.2020
- Led sales strategies to increase ticket revenue across multiple venues.
- Developed and executed promotional campaigns to enhance audience engagement.
- Trained and mentored sales team on best practices and product knowledge.
- Collaborated with cross-functional teams to optimize event planning processes.
- Implemented CRM systems to streamline client interactions and sales tracking.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Attended industry events and conventions to explain sales opportunities.
Army Bandsman
United States Army Reserve
Charlotte, NC
03.2006 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Bullock Creek High School
Midland, MINo Degree - Theatre
Adrian College
Adrian, MINo Degree - Criminal Justice
Coastal Carolina Community College
Jacksonville, North Carolina, NCSkills
- Professional relationships
- Effective communication
- Behavioral support
- Motivational skills
- Care coordination
- Schedule management
- Administrative duties
- Budget management
- State reporting requirements
- Adaptability
- Problem-solving
- Task prioritization
Timeline
Group Home Manager
Adult Learning Systems, U.P
08.2021 - Current
Sales Manager
Live Nation
07.2016 - 12.2020
Army Bandsman
United States Army Reserve
03.2006 - 03.2018
High School Diploma -
Bullock Creek High School
No Degree - Theatre
Adrian College
No Degree - Criminal Justice
Coastal Carolina Community College