Cherryanda Bean
Certified Trainer/ Store Manager
Belle Chasse,LA
Summary
Accomplished Certified Trainer and Retail Store Manager at Cato's Fashion, enhancing staff development through innovative training and coaching techniques. Expert in performance assessment and interpersonal communication, consistently achieving sales targets. Increased trainee satisfaction by with hands-on activities, fostering a dynamic learning environment and driving store success. Flexible and reliable, adapting seamlessly to changing needs.
Overview
11
11
years of professional experience
Work History
Certified Trainer/Retail Store Manager
Cato's Fashion
10.2017 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for management team, offering guidance as they navigated new challenges in their professional roles.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Lead Sales Associate
Stein Mart
08.2014 - 02.2016
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO07-2022
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Improvement plans
- Interactive learning
- Training and coaching
- New hire training
- Creative problem solving
- Interpersonal communication
- Clear communication
- Coaching and development
Accomplishments
- Promoted to Store Manager in only 8 months.
- Uncovered and eliminated security issues, reducing shrinkage.
- Managed a store that exceeded company expectations in every category.
- Recruited 8 successful new managers within one year.
- Supervised team of 18 staff members.
Timeline
Certified Trainer/Retail Store Manager
Cato's Fashion
10.2017 - Current
Lead Sales Associate
Stein Mart
08.2014 - 02.2016
Associate of Science - Healthcare Administration
Colorado Technical University
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