Cherry Joy Monteza
Parrish,US
Summary
Dedicated and versatile professional with experience in customer service, education, event coordination, and administrative support. Skilled in delivering excellent customer care, supporting fast-paced office operations, and ensuring accuracy in technical quality control within electronics manufacturing. Experienced as a childhood educator, fostering growth and development in young learners, and as a seasonal wedding assistant coordinator, ensuring smooth event execution. Currently serving in Veteran Services, assisting students and veterans with administrative and program needs. Highly motivated to contribute strong organizational, communication, and problem-solving skills in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Veteran Services Assistant
State College of Florida - Veteran Services Office
Bradenton, FL
02.2025 - Current
- Processing and verifying VA forms (Chapter 33 Post-9/11 GI Bill, Chapter 35 DEA, etc.)
- Assisting students with FAFSA and Pell Grant inquiries alongside VA benefits
- Maintaining accurate and confidential student records in compliance with VA guidelines
- Answering phone calls, scheduling appointments, and providing front desk support
- Collaborating with staff and faculty to ensure smooth delivery of veteran services.
Assistant Wedding Coordinator
Bakers Ranch
Parrish, FL
08.2024 - 02.2025
- Assisted with planning and execution of weddings during peak season under the lead coordinator.
- Coordinated with vendors, managed decor setup, seating arrangements, and event logistics.
- Supported event timelines and resolved on-site challenges to keep events running smoothly.
- Delivered excellent client and guest service in a fast-paced, high-pressure environment.
- Role concluded at the end of the seasonal wedding schedule.
Child Care Teacher
Early Learning on Bribie
NSW, Australia
06.2023 - 07.2024
- Supervised and cared for children in a safe, nurturing environment.
- Developed and implemented age-appropriate educational activities to support learning and growth.
- Assisted with daily routines including meals, hygiene, and rest time.
- Communicated with parents about child progress, behavior, and developmental milestones.
- Promoted social, emotional, and cognitive skills through play-based learning.
Wire Bond Operator & Quality Control Inspector
SPIL (Siliconware Precision Industries)
Taichung, Taiwan
04.2018 - 12.2021
- Operated wire bond equipment in the semiconductor production process.
- Performed microscope inspections to detect defects and verify chips met strict quality standards.
- Documented and reported quality issues, supporting continuous improvement and higher production yield.
- Maintained precision and compliance with cleanroom and safety protocols in a high-volume environment.
- Collaborated with production teams to ensure timely delivery of quality products.
Financial Assistant
Concentrix
Cavite, Philippines
06.2017 - 02.2018
- Processed and released employee payroll payments accurately and on time.
- Handled company bills, vendor invoices, and ensured timely settlement of accounts.
- Tracked financial transactions and maintained detailed records for audits and reporting.
- Prepared and submitted regular financial reports to management for budget monitoring.
- Ensured compliance with company policies and financial regulations.
Call Center Agent
Concentrix
Cavite, Philippines
10.2016 - 06.2017
- Handled inbound customer calls to provide assistance with account inquiries, orders, billing, and product information.
- Resolved customer issues promptly while delivering excellent service and maintaining professionalism.
- Followed company scripts and guidelines to ensure compliance and consistent customer experience.
- Documented call details and escalated complex cases to higher-level support when needed.
- Met performance targets such as call handling time, resolution rate, and customer satisfaction scores.
Cashier/Customer Service Associate
Gentry Fuel, Gasoline Station
Cagayan de Oro, Philippines
05.2015 - 08.2016
- Operated cash register, processed payments, and handled daily sales transactions accurately.
- Assisted customers with fuel purchases, in-store items, and general inquiries.
- Maintained cleanliness and organization of the sales counter and store area.
- Monitored fuel pumps, ensured safety procedures were followed, and reported any issues.
- Provided friendly, efficient service to ensure positive customer experiences.
Education
Associate's degree - Nursing
State College of Florida-Manatee-Sarasota
Bradenton, FL12.2025
Certificate I - Early Childhood Education
ECTARC
Warilla, NSW06-2023
Bachelor of Science - Hospitality Management
Jose Rizal Memorial State University
05-2016
High School Diploma -
Cogon National High School
04-2012
Skills
- Computer skills
- Time management
- Planning and organization
- Fast learner
- Parent-teacher communication
- Child development
- Classroom organization
- Outdoor play supervision
- Teamwork and collaboration
- Problem-solving
- Customer service
- Office administration
- Answering questions
Languages
English (Highly proficient).
Timeline
Veteran Services Assistant
State College of Florida - Veteran Services Office
02.2025 - Current
Assistant Wedding Coordinator
Bakers Ranch
08.2024 - 02.2025
Child Care Teacher
Early Learning on Bribie
06.2023 - 07.2024
Wire Bond Operator & Quality Control Inspector
SPIL (Siliconware Precision Industries)
04.2018 - 12.2021
Financial Assistant
Concentrix
06.2017 - 02.2018
Call Center Agent
Concentrix
10.2016 - 06.2017
Cashier/Customer Service Associate
Gentry Fuel, Gasoline Station
05.2015 - 08.2016
Associate's degree - Nursing
State College of Florida-Manatee-Sarasota
Certificate I - Early Childhood Education
ECTARC
Bachelor of Science - Hospitality Management
Jose Rizal Memorial State University
High School Diploma -
Cogon National High School