Cherrylan Miller
Pooler
Summary
Results-driven Operations Leader specializing in warehouse operations and logistics coordination. Demonstrated experience in enhancing operational efficiency and driving productivity through effective team development and process improvements. Skilled in managing large teams, inventory control, and freight operations within dynamic environments, consistently achieving production goals and operational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
EFL GLOBAL LOGISTICS LLC
Pooler
02.2022 - Current
- Directed daily operations, ensuring efficient workflow, resource allocation, and achievement of performance objectives.
- Led cross-functional teams and facilitated regular operational meetings to drive collaboration, resolve challenges, and align departmental goals.
- Developed and implemented operational policies, procedures, and training programs to improve efficiency, consistency, and compliance.
- Managed recruitment, onboarding, training, coaching, performance evaluations, and employee development for operational staff.
- Oversaw departmental budgets, monitored expenses, and identified cost-saving opportunities while maintaining service quality.
- Established and tracked key performance indicators (KPIs) to measure productivity, operational effectiveness, and goal attainment.
- Conducted regular business reviews with department leaders to assess progress, address challenges, and drive continuous improvement.
- Implemented quality assurance standards and compliance measures to ensure adherence to company policies, regulations, and industry standards.
- Identified operational risks and developed mitigation strategies to minimize disruptions and protect business performance.
- Resolved employee and stakeholder conflicts through effective communication and timely problem-solving.
- Analyzed customer feedback and operational data to identify process improvement opportunities and enhance customer satisfaction.
- Developed long-term operational strategies focused on improving efficiency, service levels, and organizational performance.
- Built and maintained strong relationships with customers, vendors, and business partners to support operational success.
- Monitored inventory levels, managed replenishment activities, and maintained adequate stock levels to support business needs.
- Provided leadership, mentorship, and guidance to new and existing employees, fostering a culture of accountability and continuous improvement.
- Reviewed financial statements, sales reports, and operational metrics to evaluate performance and support data-driven decision-making.
- Implemented promotional initiatives and operational campaigns that supported business growth and customer engagement.
Supervisor
RBW Logistics
Pooler
02.2018 - 07.2021
- Effectively managed and motivated teams of up to 80 associates in a fast-paced, high-pressure environment.
- Led, coached, and evaluated employees to improve performance, productivity, and achievement of business objectives.
- Built and developed high-performing operational teams to consistently meet production goals and process requirements.
- Directed daily operations through the execution of short-term and long-term business strategies to achieve operational and profitability goals.
- Implemented and enforced company policies, standard operating procedures (SOPs), quality standards, logistics processes, and customer service initiatives.
- Created and maintained SOPs to standardize processes and improve operational consistency, supporting increased productivity.
- Trained and developed associates systematically to ensure compliance, safety, and performance standards were met.
- Designed and implemented process improvements that significantly increased operational efficiency and overall productivity.
- Developed workforce schedules and labor plans to optimize workflow and maximize distribution efficiency.
- Supervised receiving, shipping, loading, and unloading activities to ensure timely and accurate movement of merchandise.
- Coordinated freight movement and logistics activities while ensuring compliance with company and carrier requirements. T-cause analysis, and implemented process improvements to reduce service failures and enhance efficiency.
- Resolved customer concerns by identifying root causes and implementing effective solutions, enhancing customer trust and loyalty.
- Developed client relationships and executed strategies that elevated customer satisfaction and service levels.
Education
High School Diploma -
DAU CENTRAL SCHOOL
PHILIPPINES04-2010
Skills
Operations Management Logistics Oversight Warehouse Operations Team Leadership Workforce Development Inventory Control Freight Coordination Shipping & Receiving SOP Development KPI Reporting Process Improvement Quality Assurance Customer Service Budget Management Cost Reduction Employee Training Performance Management Safety Compliance Cross-Functional Collaboration Strategic Planning
Certification
- FORKLIFT
- CLAMP
- SLIP SHEET
- Supervisor/Manager Training
Timeline
Operations Manager
EFL GLOBAL LOGISTICS LLC
02.2022 - Current
Supervisor
RBW Logistics
02.2018 - 07.2021
High School Diploma -
DAU CENTRAL SCHOOL