CHERRY MAE ROBETE
West Greenwich,RI
Summary
Dynamic customer service professional with extensive experience at Teleperformance, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective communication and critical thinking. Skilled in managing high-stress situations while consistently meeting performance goals in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Aegis People Support
02.2019 - 10.2022
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Addressed customer account discrepancies and concerns.
Home Health Care Worker
Tan Sou Lei
05.2017 - 12.2019
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
- Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
Customer Service Representative
Teleperformance
02.2014 - 05.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
High School Diploma -
Ambrosio Maido Memorial National High School
Philippines03-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Problem resolution
Timeline
Customer Service Representative
Aegis People Support
02.2019 - 10.2022
Home Health Care Worker
Tan Sou Lei
05.2017 - 12.2019
Customer Service Representative
Teleperformance
02.2014 - 05.2017
High School Diploma -
Ambrosio Maido Memorial National High School