Chertiqua Smith
Murfreesboro,TN
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DV Specialist
YWCA
Nashville-Davidson, TN
08.2023 - Current
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided crisis intervention and counseling services to victims of domestic violence.
- Conducted assessments of clients to determine the most appropriate interventions for their individual needs.
- Maintained client confidentiality and data security standards in accordance with agency policy.
- Collaborated with local law enforcement agencies to ensure effective response to domestic violence cases.
- Educated community members about resources available to individuals affected by domestic violence.
- Organized educational workshops on topics such as healthy relationships, self-care, and financial literacy for survivors of domestic violence.
- Coordinated referrals for housing assistance, employment opportunities, mental health treatment, substance abuse treatment, and other social services.
- Participated in trainings on trauma-informed care practices for working with survivors of domestic violence.
- Provided emotional support through active listening and validation techniques.
- Maintained accurate case notes and documentation according to agency protocols.
- Attended regular supervision meetings with program directors to discuss caseloads and strategies for providing optimal service delivery.
- Evaluated and addressed individual client needs and concerns.
- Assessed effectiveness of treatment plans and made adjustments to achieve service plan goals.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Behavior Technician
ABS Kids
Nashville, TN
03.2023 - 05.2023
- Provide clinical skills instruction and behavior reduction protocols to children with autism.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Collaborated with families to provide support strategies for home-based interventions.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Monitored client's progress towards identified goals through data collection and analysis.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Claims Processor
State Farm
Murfreesboro, TN
02.2022 - 11.2022
- Negotiated settlements with claimants when appropriate.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
Substitute Teacher
Murfreesboro City Schools
Murfreesboro, TN
11.2020 - 05.2022
- Provide meaningful instruction to students in assigned classrooms while the regular teacher is absent.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Developed creative learning strategies to engage all types of learners.
- Ensured that each student had access to appropriate materials and resources.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Administered tests and assessments according to school guidelines.
- Provided feedback on assignments or projects given by the regular teacher.
Night Auditor
Residence Inn by Marriott
Franklin, TN
12.2020 - 10.2021
- Oversee the auditing, posting, and balancing of daily financial transactions.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Lead Teacher Toddler Room
Stepping Stone Academy
Murfreesboro, TN
07.2020 - 09.2020
- Write and implement weekly lesson plans and engage students in developmentally appropriate activities.
- Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
- Observed and evaluated children's performance, behavior, social development and physical health.
- Planned and implemented activities to stimulate growth in language, motor and social skills.
- Assisted with potty training of toddlers in the classroom setting.
- Encouraged parents' involvement in their child's education through participation in class activities or volunteering at school events.
- Fostered an environment that encourages creativity while maintaining an orderly atmosphere.
- Implemented daily routines that promote independence and self-help skills.
Education
Master of Theology - Theology
Lipscomb
Nashville, TN05-2026
Bachelor's in Dance -
Middle Tennessee State University
05.2021
Diploma -
Montgomery Central High School
01.2010
Skills
- Experience in Leadership
- Analytical Thinking
- Self Motivation
- Training
- Billing
- Excel
- Management
- Microsoft Word
- Outlook
- Scheduling
- Data Analysis
- Active Listening
- Issue Research
- Organizational Skills
- Relationship Building
- Excellent Communication
- Microsoft Powerpoint
- Accounting
- Event Planning
- Clerical Experience
- Time management
- Front desk
- Root Cause Analysis
- Quality Assurance
- Documentation Management
- System Installations
- Professionalism
- Process Improvement
- Team Building
- Analytical Skills
- Effective Communication
- Decision-Making
- Written Communication
- Attention to Detail
- Problem-Solving
- Multitasking
Certification
- First Aid Certification
- CPR Certification
- BLS Certification
- Driver's License
Additional Information
Problem Solving skills, Follow and adhere HIPPA Guidelines, General Clerical Duties, Communication Skills
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Received Employee of the Month recognition 2024.
Timeline
DV Specialist
YWCA
08.2023 - Current
Behavior Technician
ABS Kids
03.2023 - 05.2023
Claims Processor
State Farm
02.2022 - 11.2022
Night Auditor
Residence Inn by Marriott
12.2020 - 10.2021
Substitute Teacher
Murfreesboro City Schools
11.2020 - 05.2022
Lead Teacher Toddler Room
Stepping Stone Academy
07.2020 - 09.2020
Master of Theology - Theology
Lipscomb
Bachelor's in Dance -
Middle Tennessee State University
Diploma -
Montgomery Central High School
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