Chertiqua Smith
Murfreesboro,TN
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
DV Specialist
YWCA
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Generated reports detailing findings and recommendations.
Night Auditor
Marriott
03.2023 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Behavior Technician
ABS KIds
01.2023 - 04.2023
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Auto Claim Specialist
State Farm
01.2022 - 12.2022
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Kept current on insurance regulations, laws, policies and procedures.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Full Time Student
Middle Tennessee State University
01.2016 - 08.2021
- Worked in team environment to maintain high levels of productivity.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Took extensive notes to document lessons and further solidify learning objectives.
- Helped fellow classmates succeed by tutoring when requested.
- Collaborated on group projects to complete professional deliverables.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Worked with industry professionals to further drive learning goals.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Completed rigorous readings as directed to support unit learning goals.
- Supported teachers with classroom and lab preparations as requested.
Education
Master of Science - Dance Therapy
Antioch University
Seattle, WA05.2026
Bachelor of Science - Dance
Middle Tennessee State University
Murfreesboro, TN08.2021
Skills
- Patient Medical Histories
- Vision Screening
- Home Exercise Programs
- Injury Evaluation
- Operational Standards
- Company Guidelines
- Interdisciplinary Collaboration
- Mobility Support
- Infection Control
- Inpatient Services
- Active Listening
- Social Work
- Pain Prevention
- Crisis Prevention Intervention
- Patient Health Information Access
Timeline
DV Specialist
YWCA
09.2023 - Current
Night Auditor
Marriott
03.2023 - 08.2023
Behavior Technician
ABS KIds
01.2023 - 04.2023
Auto Claim Specialist
State Farm
01.2022 - 12.2022
Full Time Student
Middle Tennessee State University
01.2016 - 08.2021
Master of Science - Dance Therapy
Antioch University
Bachelor of Science - Dance
Middle Tennessee State University
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