Cheryel Gatewood
Bay Shore
Summary
Dynamic security professional with extensive experience at Maximum Security Services Inc., excelling in crisis management and complex problem-solving. Proven track record in enhancing safety protocols and training teams, while fostering strong relationships with clients. Adept at developing strategic solutions to improve operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Security Officer
The Academy Charter School
05.2024 - Current
- Monitored campus premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, coordinating with local law enforcement and emergency services as needed.
- Implemented security measures during school events, enhancing safety for students and staff.
- Collaborated with school administration to develop strategies for improving overall campus security.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access.
Security Supervisor
Maximum Security Services Inc.
10.2021 - 05.2024
- Supervised security personnel, ensuring adherence to protocols and effective response to incidents.
- Conducted regular security assessments, identifying vulnerabilities and implementing corrective actions.
- Managed scheduling and training for team members to enhance operational efficiency and service delivery.
- Developed incident reports, documenting findings and recommending improvements for future prevention.
Customer Service Representative
BigName Commerce
01.2019 - 05.2020
- Resolved customer inquiries through phone, email, and chat channels efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
Chargeback Specialist
FragranceX
02.2016 - 01.2019
- Analyzed chargeback disputes to determine validity and appropriate resolution strategies.
- Collaborated with cross-functional teams to streamline chargeback processes and enhance customer satisfaction.
- Trained junior staff on chargeback procedures, ensuring adherence to compliance standards and best practices.
- Developed comprehensive reports on chargeback trends to inform strategy and operational improvements.
Telesales Representative
New Vitality
11.2014 - 02.2016
- Developed and maintained customer relationships through effective communication and follow-up strategies.
- Utilized CRM software to track leads, manage customer interactions, and analyze sales data.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
High School Diploma - Social Work
Suffolk County Community College
Brentwood, NYSkills
- Complex Problem-solving
- Relationship building and management
- Conflict resolution techniques
- Document management
- Crisis management
Timeline
Security Officer
The Academy Charter School
05.2024 - Current
Security Supervisor
Maximum Security Services Inc.
10.2021 - 05.2024
Customer Service Representative
BigName Commerce
01.2019 - 05.2020
Chargeback Specialist
FragranceX
02.2016 - 01.2019
Telesales Representative
New Vitality
11.2014 - 02.2016
High School Diploma - Social Work
Suffolk County Community College