Cheryl Antonio
Orcutt
Summary
Customer-focused professional with over 20 years of experience in finance, healthcare, and public service. Skilled in payment processing, reconciliations, and audits, with expertise in records management and customer service. Effective communicator and strong organizer, delivering accurate results while adhering to procedures.
Overview
27
27
years of professional experience
Work History
Financial Office Pro II
County Health Santa Barbara
02.2002 - Current
- Delivered professional and courteous customer service by phone and in person, addressing inquiries and resolving financial and account-related concerns to enhance customer satisfaction.
- Perform financial reconciliations and analyze transactions to identify, investigate, and resolve discrepancies.
- Conduct audits and review financial records to ensure accuracy, completeness, and compliance with established policies and procedures.
- Conducted audits and reviewed financial records to ensure accuracy, completeness, and compliance with established policies and procedures, mitigating potential discrepancies.
- Deliver professional and courteous customer service by phone and in person, addressing inquiries and resolving financial and account-related concerns.
- Safeguard confidential financial and personal information while adhering to applicable privacy, security, and data-handling procedures.
- Collaborated with customers, coworkers, supervisors, and cross-functional departments to resolve issues, coordinate activities, and complete assignments efficiently, fostering a cooperative work environment.
Workers' Compensation Claims Representative
Sansum Clinic
01.2000 - 02.2002
- Delivered timely and professional assistance to patients and staff on workers’ compensation questions and claims, enhancing understanding and resolution of related concerns.
- Coordinated medical records, claim documentation, and information among patients, healthcare providers, insurance representatives, and other involved parties to support accurate and timely claim processing.
- Organized and maintained confidential patient records and workers’ compensation documentation, ensuring compliance with privacy and confidentiality regulations.
- Coordinated medical records and claim documentation among patients, healthcare providers, and insurance representatives to streamline accurate and timely claim processing.
Education
Bachelor of Science - Nursing
Centro Escolar University
Manila, PhilippinesSkills
- Financial reconciliation
- Transaction processing
- Customer Account Research
- Problem resolution
- Records management
- Claims management
- Financial auditing
Payment processing
- Compliance management
- Confidential handling
- Data entry
- Customer support
- Professional communication
- Detail orientation
- Team collaboration
- Collaboration skills
Timeline
Financial Office Pro II
County Health Santa Barbara
02.2002 - Current
Workers' Compensation Claims Representative
Sansum Clinic
01.2000 - 02.2002
Bachelor of Science - Nursing
Centro Escolar University