Cheryl Arnett

• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved performance goals on consistent basis.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Worked in call center environment handling manual and automatically dialed outbound calls/inbound calls.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained payroll information by calculating, collecting, and entering data.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Completed all required standard courses with a focus on the Arts all the way through high school. Had a poem published.

2 year course: Mainly focused on pastry/desserts. Did some catering.