Roneshia Thomas
Oklahoma City,OK
Summary
Performance-driven Revenue Management Representative with advanced-level software skills. Adept in fulfilling orders quickly and accurately. Team player works well with accounting teams to assist with accounts receivable and accounts payable tasks. Offering 11 years of experience in Revenue Management & collections.
Overview
10
10
years of professional experience
Work History
Revenue Management Representative
AT&T
02.2014 - Current
- Reviewed weekly reports and performed administrative changes to accounts.
- Provided training and support to team members on best practices in revenue management techniques.
- Optimized channel distribution strategies, increasing visibility for potential customers and generating additional booking opportunities.
- Coordinated efforts with operations teams to ensure seamless integration of revenue management processes across all departments within the organization.
- Increased revenue by identifying and implementing pricing strategies for various products and services.
- Analyzed denials or partial payments and worked with involved parties to investigate claims and facilitate timely compensation.
- Managed assigned accounts, checked for payments on outstanding/pending claims and contacted appropriate parties to collect payments.
- Implemented revenue management tools and systems, streamlining processes and improving efficiency.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Associate Of Business Administration - Business Administration And Management
Rose State College
Oklahoma City, OKSkills
- Accounts Receivable
- Microsoft Excel
- Accounts Payable
- Sales Planning
- Pricing strategy
- Data Interpretation
- Financial records management
- Revenue management
- Relationship building and management
Timeline
Revenue Management Representative
AT&T
02.2014 - Current
Associate Of Business Administration - Business Administration And Management
Rose State College
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