Cheryl Auger
Nashua
Summary
Compassionate Licensed Practical Nurse with over 10 years of nursing experience, specializing in patient care, medication administration, and case management. Demonstrated clinical expertise and effective communication enhance patient support and collaboration with healthcare teams. Committed to delivering high-quality care and fostering positive relationships through empathy and active listening.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Visiting Nurse Case Manager
Regency Home Health
Londonderry
02.2026 - Current
- Assessed patient needs through home visits and evaluations.
- Assessed patient conditions and behaviors, updating supervising physicians with pertinent observations and concerns to inform care decisions.
- Coordinated comprehensive care plans for diverse patient populations, ensuring tailored support and effective resource utilization.
- Educated patients and families on disease processes using teach-back method to enhance understanding and adherence.
- Collaborated with healthcare teams to ensure continuity of care.
Enrollment Specialist
Metaphy Health
Telford
09.2025 - 02.2026
- Enrollment coordinator for MyCare Medicare benefit program.
- Speak with qualified patients about Medicare benefits and sign them up to a voluntary program.
- Facilitated enrollment processes for diverse health programs and services.
- Managed client communications to ensure understanding of program benefits.
- Conducted eligibility assessments for prospective members and participants.
LPN/ Home Health
Tufts Medicine Care at Home
10.2023 - 09.2025
- Educating patients and families on disease processes through the teach-back method.
- Assessed patient conditions, checked behaviors, and updated supervising physicians with observations and concerns.
LPN/ Staff Development/Infection Control
The Courvilles
Nashua
01.2022 - 01.2023
- Hire, manage orientation, and evaluate all nursing personnel performance based on QA competency outcomes.
- Orient and supervise staff on EMR system, policies, procedures, and yearly training of staff on OSHA and HIPAA.
- Aid in preparations for successful initial CMS and JCAHO accreditation.
- Complete unit audits for appliances and devices audit for QA compliance.
- Work very closely with NHSN and OPH to report certain diseases and surgical infections
- Perform PPD testing, regulator fitting, flu shots, and hepatitis vaccination for staff.
LPN/Staff nurse/ Preoperative Clinic
Southern New Hampshire Medical Center
Nashua
11.2020 - 01.2022
- Roomed patients and obtained vital signs in preparation to see provider.
- Conducted blood work and EKG tests to ensure accurate patient assessments.
- Follow up with obtaining necessary medical information needed to complete patient plan of care.
LPN-Staff Nurse (Temp position)
Greenbriar Healthcare
Nashua
02.2020 - 06.2020
- Liaise 30-40 patients' responses to medications, behaviors, and vitals for treating clinicians.
- Aided in the education of preventative health options to adults with various chronic conditions.
LPN- Home Health- Visiting Nurse
Partners Healthcare at Home
Beverly
04.2018 - 02.2020
- Educating patients and families on disease processes through the teach-back method.
- Assessed patient conditions, checked behaviors, and updated supervising physicians with observations and concerns.
- Communicated with patients and families to provide advice and comfort.
LPN/Unit Manager
Lifecare of Merrimack Valley
Billerica
06.2020 - 01.2020
- Effectively manage complaints, resident and family questions, and lead quality improvement processes and risk management processes.
- Worked as a part of a team of health professionals to create collaborative care plans for diverse acute and chronic care conditions for clients and to close gaps in care.
LPN-Staff Nurse
Palm Center
Chelmsford
09.2017 - 04.2018
- Implemented a more efficient discharge operation, coordinating paperwork to ease completion and decrease readmission rates.
- Attended to the needs of the patient and family, reducing anxiety, and enhancing healing.
- Served patients and families with kindness, empathy, and emotional support as an active listener and communicator.
LPN- Temp position (Office nurse)
Digestive Health Specialist
Chelmsford
07.2017 - 09.2017
- Optimized office resources by triaging incoming calls, taking messages, and connecting callers with proper personnel.
- Act as a patient advocate for obtaining, relaying, and interpreting the provider's instructions and orders for medical care.
LPN- Staff Nurse
The Inn at Fairview
Hudson
01.2016 - 06.2017
- Communicated with physicians and other nurses to discuss patient status changes or care plan adjustments.
- Supported patients and their families emotionally through attentive communication and care by being a trustworthy advocate.
- Collaborated with providers to ensure efficient follow-up education for the transition of care.
LPN- Unit Manager
Fairhaven Healthcare
Lowell
02.2014 - 01.2016
- Improved patient care and outcomes through close collaboration with healthcare teams.
- Enhanced health and wellness for chronically diseased patients through tailored education on diabetes, heart disease, and other conditions.
- Facilitated family education and coaching on medical conditions, treatment options, and wellness choices, empowering families to support patient health.
LTC Insurance Reviewer
Life Plans
Wakefield
03.2007 - 02.2014
- Reviewed insurance applications to verify documentation and diagnoses, facilitating approval of long-term care insurance.
- Extracted diagnoses to ensure compliance with regulatory requirements in processing commercial insurance.
- Provided customer service support to enhance client satisfaction.
Education
Diploma - Nursing
Greater Lowell Vocational School
Tyngsboro, MA 09.1983 - 06.1984
Skills
- Patient Team Leader
- Chronic care coordination
- Care Coordination
- Enrollment coordination
- Healthcare software proficiency
- Rehabilitation expertise
- Critical Thinking
- Nurse Unit Manager
- Care Coordination
Certification
Licensed Practical Nurse, MA/ NH – CURRENT (COMPACT)
Timeline
Visiting Nurse Case Manager
Regency Home Health
02.2026 - Current
Enrollment Specialist
Metaphy Health
09.2025 - 02.2026
LPN/ Home Health
Tufts Medicine Care at Home
10.2023 - 09.2025
LPN/ Staff Development/Infection Control
The Courvilles
01.2022 - 01.2023
LPN/Staff nurse/ Preoperative Clinic
Southern New Hampshire Medical Center
11.2020 - 01.2022
LPN/Unit Manager
Lifecare of Merrimack Valley
06.2020 - 01.2020
LPN-Staff Nurse (Temp position)
Greenbriar Healthcare
02.2020 - 06.2020
LPN- Home Health- Visiting Nurse
Partners Healthcare at Home
04.2018 - 02.2020
LPN-Staff Nurse
Palm Center
09.2017 - 04.2018
LPN- Temp position (Office nurse)
Digestive Health Specialist
07.2017 - 09.2017
LPN- Staff Nurse
The Inn at Fairview
01.2016 - 06.2017
LPN- Unit Manager
Fairhaven Healthcare
02.2014 - 01.2016
LTC Insurance Reviewer
Life Plans
03.2007 - 02.2014
Diploma - Nursing
Greater Lowell Vocational School
09.1983 - 06.1984