CHERYL AYBAR
Streamwood,IL
Summary
Seasoned Office Assistant with extensive experience administering policies, anticipating client needs, and managing a high volume of inquiries. Substantial experience in providing administrative support, and collaborating with cross-functional teams. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including executive management, staff, and clients.
Overview
26
26
years of professional experience
Work History
Receptionist
Reata Glen
Ladera Ranch, CA
11.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the coordination of resident transportation to medical appointments and personal trips.
- Maintained all incoming packages. Logged each item and contacted each resident and department of deliveries.
- Answered incoming phone calls and directed to responsible party.
- Booked and coordinated guest rooms for residents families.
- Communicated with all departments any needs that arose that needed attention.
- Welcomed all visitors and residents with a warm and inviting smile.
Receptionist/Life Guidance Specialist
Atria Senior Living
Mission Viejo, CA
05.2023 - 11.2023
- Greeted family and visitors and assist they check.
- Answer phones and direct calls accordingly.
- Interact with residents to answer their questions, concerns and just to chat.
- Helped create new resident files
- Engage Residents in activities and memory recall through exercise, music, art and familiar games.
Office Assistant
Beckman High School
Irvine, CA
03.2022 - 09.2022
- Spearheading the organization and ordering of office supplies and equipment to ensure school supply needs are met
- Performing a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports
- Efficiently composing and proofreading business memos, letters, or reports to ensure error-free communication efforts
- Demonstrating the ability to work efficiently and accurately to ensure the flow of various organizational strategies
- Effectively answering phone calls and scheduling appointments as well as entering data into the school's database
- Maintaining office logs including office mail log of incoming/outgoing correspondence requiring signature approval.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
Child Care Worker
Renaissance ClubSport
Aliso Viejo, CA
06.2017 - 02.2022
- Established literacy and arithmetic competence to students, providing additional and individual support when needed
- Communicated with parents to report on student behavior as well as social and developmental progress and changes
- Implemented multiple musical and art-related activities that improved students' creative skills and learning motivation
- Compiled lesson plans and provided a variety of materials and resources for children to explore in learning activities
- Helped all children with their learning and social development and prepared for a comfortable learning environment
- Utilized and ensured consistent implementation of behavior techniques and various classroom management structures.
Health Clerk Aide
Myford Elementary School
02.2015 - 08.2021
- Monitored/tracked situations, processed incoming health records of new students, and verified all health information
- Provided health services to students such as first aid assistance along with documenting health complaints/actions
- Performed clerical duties for health office including ordering supplies, using office equipment, and reviewing records
- Utilized existing resources to provide appropriate healthcare to students and assessed the status of student wellbeing
- Promoted an optimal level of wellness among students and staff by providing preventative services and check-ups
- Carried out health assessments as well as screened for deficits in hearing, vision, growth, or developmental progress.
Extended Day Employee, St. Dominic School
08.2008 - 06.2014
- Supervised children in afterschool programs, assisted with all homework, and planned activities in art/physical play
- Effectively empowered children to think critically as they applied subject material to real life situations and experiences
- Provided a variety of materials and resources for all children to explore, manipulate, and use, both in learning and play
- Efficiently worked with leaders and teachers to ensure students had the proper work and materials to be successfully.
Social Service Director
ManorCare
09.1998 - 02.2001
- Successfully streamlined organizational procedures by coordinating all facility admissions and discharge planning
- Set facility policies on resident care, including overseeing utilization duties with physicians and psychologists
- Detailed State data reports, staff meetings, care work, appointments per resident according to government requirements
- Directed evaluation of social histories and psychosocial assessments for each resident, while working with family and staff
- Developed treatment plans in collaboration with interdisciplinary medical teams to address each resident’s needs
- Provided expert services in care planning and psychotropic meetings while initiating referrals to external medical facilities for additional, long-term care.
Concierge
Melody Living Independent Living
Lake in The Hills, IL
06.2024 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Interacted and offered support for residents.
Education
Bachelor of Science - Family Social Services
Northern Illinois University
1996
Skills
- Managing a High Volume of Inquiries
- Administrative & Operational Support
- Emotional Sensitivity & Facilitating Participation
- Calendar, Meeting, & Event Management
- Analyzing & Anticipating Client Needs
- Administering Policies
- Evaluation & Decision-Making Skills
- Excellent Verbal & Written Communication
- Greeting Visitors
- Phone Inquiries
Timeline
Concierge
Melody Living Independent Living
06.2024 - Current
Receptionist
Reata Glen
11.2023 - 03.2024
Receptionist/Life Guidance Specialist
Atria Senior Living
05.2023 - 11.2023
Office Assistant
Beckman High School
03.2022 - 09.2022
Child Care Worker
Renaissance ClubSport
06.2017 - 02.2022
Health Clerk Aide
Myford Elementary School
02.2015 - 08.2021
Extended Day Employee, St. Dominic School
08.2008 - 06.2014
Social Service Director
ManorCare
09.1998 - 02.2001
Bachelor of Science - Family Social Services
Northern Illinois University