Cheryl Ball
Chetek
Summary
Diligent customer service professional with extensive experience at Security Bank Head Office, excelling in transaction accuracy and efficiency. Proven ability in critical thinking and active listening, successfully resolving escalated issues and mentoring new hires. Strong data entry skills complemented by a commitment to enhancing customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Security Bank Head Office
11.2021 - Current
- Perform transactions for customers with the goal of efficiency and accuracy.
- Balancing accounts within the bank, and performing tasks such as handling return mail, updating customer addresses, verifying wires and submitting all transactions to the processing company.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Rice Lake Dental Center
04.2019 - 11.2021
- Patients were directed to the cashier office at the end of their appointment where I calculated their fees after insurance coverage. I then processed fees according to their out of pocket cost.
- Managed accounts receivable, and the aging accounts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Customer Service Representative
First National Bank/Bank First
10.2014 - 04.2019
- Performed transactions for customers i.e. deposits and withdrawls, with the goal of accuracy and efficiency.
- Opened and closed accounts for customer such as checking, savings and certificate of deposit.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Accounting
Indianhead Technical College
Rice Lake, WI05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Security Bank Head Office
11.2021 - Current
Cashier
Rice Lake Dental Center
04.2019 - 11.2021
Customer Service Representative
First National Bank/Bank First
10.2014 - 04.2019
Associate of Arts - Accounting
Indianhead Technical College
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