Cheryl Birdsong
Viera,FL
Summary
Dedicated Customer Service Representative with expertise in communication, problem-solving, and time management. Skilled in addressing customer needs and fostering positive relationships, while enhancing customer satisfaction and loyalty. Strong ability to manage multiple tasks and improve operational processes, contributing to a superior customer experience.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Glass Doctor
Melbourne, FL
05.2025 - 05.2026
- Assisted customers with inquiries about glass repair and replacement services.
- Processed service requests using company software and maintained accurate records.
- Developed strong relationships with customers by providing personalized assistance and support.
Business & HR Director
Victoria Landing
Melbourne, FL
04.2023 - 04.2025
- Created comprehensive reports on financial performance for senior management team.
- Provided guidance and support to junior staff members regarding their roles and responsibilities.
- Managed daily operations of the business, including budgeting, forecasting, staff management and customer service.
Senior Leasing Marketing Specialist
Blue Roc Premier LLC
Orlando, FL
04.2014 - 12.2023
- Managed social media campaigns to engage target audiences effectively.
- Conducted market research to identify emerging trends and customer needs.
- Coordinated events and promotional activities to strengthen community engagement.
- Assisted prospective tenants with property tours and leasing inquiries.
- Prepared lease agreements and ensured compliance with company policies.
- Managed tenant records and updated information in the property management system.
- Coordinated maintenance requests between tenants and service teams efficiently.
- Developed strong relationships with residents to enhance community engagement.
- Organized promotional events to attract new tenants and showcase properties.
- Trained new leasing staff on customer service standards and leasing procedures.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Maintained accurate records of prospective renters, applications and leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Received rent payments and tracked transactions in accounting software.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
Senior Executive Assistant
Cash America International
Orlando, FL
01.2004 - 01.2013
- Prepared detailed reports and presentations for senior leadership meetings.
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Maintained confidentiality of sensitive information while managing executive files.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Composed confidential communications on behalf of senior executives in response to inquiries from staff members or external contacts.
- Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
- Assisted in organizing corporate events and meetings for stakeholders and clients.
- Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
- Answered phones and emails for professionals with efficiency and appropriate responses.
Education
High School Diploma -
Colonial High School
Orlando, FL06-1976
Skills
- Customer service and support
- Complaint resolution
- Service request processing
- CRM software management
- Record keeping
- Data reporting
- Time management
- Attention to detail
- Problem solving
- Event coordination
- Office Suite proficiency
- Human resources management
- Financial reporting
- HTML development
Accomplishments
- Received Employee of the Month 6 times, Employee of the Year 2022
Timeline
Customer Service Representative
Glass Doctor
05.2025 - 05.2026
Business & HR Director
Victoria Landing
04.2023 - 04.2025
Senior Leasing Marketing Specialist
Blue Roc Premier LLC
04.2014 - 12.2023
Senior Executive Assistant
Cash America International
01.2004 - 01.2013
High School Diploma -
Colonial High School