Cheryl Bogay
Swansea,IL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Commerce Bank
Creve Coeur, Missouri
05.2023 - 01.2026
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints promptly and effectively.
- Provided guidance on banking products and services to enhance customer satisfaction.
- Collaborated with team members to ensure smooth service operations.
Customer Service Representative
Elevance Health
St Louis, Missouri
03.2021 - 03.2023
- Resolved customer complaints promptly and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Live Ops
Scottsdalle, AZ
09.2019 - 04.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Associate of Science - Billling And Coding
MedCerts
Livonia, MI11-2022
Associate of Applied Science - Nursing
Calc Institute of Technology
Fairview Heights, IL02-2012
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSkills
- Customer relationship management
- Technical troubleshooting
- Account management
- Transaction processing
- Banking product knowledge
- Complaint resolution
- Time management
- Effective communication
- Microsoft software proficiency
- Clerical support
- Active listening
- Organizational skills
- Calm under pressure
- Dependable and responsible
Timeline
Customer Service Representative
Commerce Bank
05.2023 - 01.2026
Customer Service Representative
Elevance Health
03.2021 - 03.2023
Customer Service Representative
Live Ops
09.2019 - 04.2021
Associate of Science - Billling And Coding
MedCerts
Associate of Applied Science - Nursing
Calc Institute of Technology
Some College (No Degree) - Business Administration
University of Phoenix