Cheryl Boyanowski
Cape Coral,FL
Summary
Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels both as an individual contributor and in team settings, leveraging seasoned work ethic to adapt quickly to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency, always striving to meet company needs and increase service value.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Mercola Market
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
ESCROW SPECIALIST II
PENNSYLVANIA HOUSING FINANCE AGENCY
01.2019 - 12.2023
- Request and pay tax bills through manual means and Corelogic's automated tax filer system
- Customer service calls and emails regarding escrow accounts
- Process, handle and maintain daily, weekly, and monthly tax reports and reconcile
- Handle complaints
- Review all documents for accuracy according to company procedures
- Research and handle discrepancies
- Compliance reports
SPECIAL CLAIMS ANALYST II
PENNSYLVANIA HOUSING FINANCE AGENCY
01.2004 - 01.2019
- Worked with HUD and PHFA to process time sensitive monthly special claims for the multi-family division
- Contract administration of vouchers for HUD multifamily units
- Reconcile reports from HUD and PHFA
- Customer service calls
- Handle problems that arise in the voucher processing and special claims process
- Process portfolio of vouchers and claims for all properties
Servicing Specialist
Pennsylvania Housing Finance Agency
07.1998 - 01.2004
- Processed Accounts Receivables from loan holders.
- Processed tax payments and insurance payments.
- Handled incoming and outgoing phone calls from and to loan holders, insurance agents and tax collectors.
- Administrative duties
- Mortgage collections 0-30 days delq, 30-90 days delq and 90 days through foreclosure.
- Documentation on all accounts as well as filing paperwork for foreclosure activities.
- Reports and filing
Education
MBA - Financial Analysis
KELLER GRADUATE SCHOOL OF MANAGAMENT
Chicago, IL01.2007
BSBA - Dual Degree Marketing/Mgmt
CLARION UNIVERSITY OF PA
01.1991
Skills
- Escrow Management
- Microsoft Office Suite
- Effective Communication
- Analytical and Critical Thinking
- Time Management
- Complex Problem Solving
Timeline
Customer Service Representative
Mercola Market
03.2024 - Current
ESCROW SPECIALIST II
PENNSYLVANIA HOUSING FINANCE AGENCY
01.2019 - 12.2023
SPECIAL CLAIMS ANALYST II
PENNSYLVANIA HOUSING FINANCE AGENCY
01.2004 - 01.2019
Servicing Specialist
Pennsylvania Housing Finance Agency
07.1998 - 01.2004
MBA - Financial Analysis
KELLER GRADUATE SCHOOL OF MANAGAMENT
BSBA - Dual Degree Marketing/Mgmt
CLARION UNIVERSITY OF PA
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