Adaptable professional with a background in customer service and event planning. Known for attention to detail and strong communication skills, ready to leverage expertise to enhance customer experiences and support organizational goals.
Overview
9
9
years of professional experience
Work History
Customer service agent
Capital Management Services
Remote
12.2024 - Current
Guide customers through any uncertainties regarding mortgage loan details.
Execute mortgage payment transactions
Notify of any changes made to escrow and/or account.
Define escrow shortage and payment fluctuations if necessary.
Event Planning Assistant
Brittany Anne’s Events
Morgantown
12.2021 - 05.2022
Collaborate in designing unique flower backdrops paired with assorted furniture items.
Develop content for social media pages
Design engaging backgrounds and activities for launch of selfie studio.
Assist in assembling displays for events.
Social Media Marketing Intern
Healing Bodies Healthy Babies
Morgantown
08.2021 - 12.2021
Managed social media accounts to enhance brand awareness.
Manage daily operations of Instagram, Facebook, Twitter, and LinkedIn.
Administer organization’s website through timely content updates and article releases.
Develop Canva posts based on research updates and implement advanced communication strategies to amplify research impact.
Delivery Driver
Doordash
Morgantown
07.2020 - 12.2020
Transport food from local restaurants to customers.
Verify accuracy and freshness of all ordered items.
Ensure food delivery occurs safely and promptly.
Brand Ambassador
American Eagle Outfitters, Inc.
Morgantown
01.2020 - 08.2020
Marketed AE products through social media platforms including Facebook and Instagram.
Promoted clothing products by educating customers on in-store offers.
Utilized self-modeling techniques alongside high-quality photos to enhance product visibility and social media campaigns
Lifeguard
Follansbee City Park
Follansbee
05.2016 - 08.2020
Oversee pool guests to guarantee adherence to pool safety guidelines.
Conduct routine pool inspections to ensure safety standards are met.
Oversee register operations and guarantee accurate cash amounts are maintained.
Education
Bachelor of Arts - Communication Studies, AOE; Social Media & Comm Technology, Minor in Event Planning
West Virginia University
Morgantown, WV
05.2022
Skills
Microsoft Office Suite
Mortgage processing
Escrow management
Account reconciliation
Customer inquiries
Payment tracking
Time management
Social media posts
Social media marketing
Brand management
Payment processing
Call center experience
Customer service
Content creation
Hobbies and Interests
Fashion
My three dogs
Social media
Accomplishments
WVU Dean's List - Spring 2020
Timeline
Customer service agent
Capital Management Services
12.2024 - Current
Event Planning Assistant
Brittany Anne’s Events
12.2021 - 05.2022
Social Media Marketing Intern
Healing Bodies Healthy Babies
08.2021 - 12.2021
Delivery Driver
Doordash
07.2020 - 12.2020
Brand Ambassador
American Eagle Outfitters, Inc.
01.2020 - 08.2020
Lifeguard
Follansbee City Park
05.2016 - 08.2020
Bachelor of Arts - Communication Studies, AOE; Social Media & Comm Technology, Minor in Event Planning
Customer Service Agent - Bank Fraud Lost/Stolen Dp at Capital Management ServicesCustomer Service Agent - Bank Fraud Lost/Stolen Dp at Capital Management Services