Bonne Beecher

Maintained up-to-date knowledge of product and service changes.

Communicated with clients regarding account services, statements, nd balances.

Followed through on a critical inter-departmental escalations to increase customer retention rates.

Processed all client transactions according to established procedures accurately and timely.

• Facilitated communications through management of inbound and outbound customer calls.
• Managed 30-40 incoming calls , emails and faxes daily.

• Investigated and resolved accounting, service and delivery concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Trained new personnel regarding company operations, policies and services.
• Scheduled service calls after troubleshooting issues
• Averaged 60 calls daily

• Contributed to event marketing, sales and brand promotion.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Assisted in development of training materials for new hires, ensuring smooth onboarding process.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Handled 50+ calls daily