Leah Hernandez
Portland,OR
Summary
Results-driven professional with expertise in customer relationship management and payment processing. Enhanced client interactions and streamlined processes to improve operational efficiency and satisfaction. Demonstrated regulatory compliance and attention to detail while effectively adapting to challenges and pressure in dynamic environments.
Overview
6
6
years of professional experience
Work History
Tax and Insurance Representative
AmeriNational Community Servicing
Downey, USA
01.2025 - Current
- Processed payments for homeowner insurance policies and property taxes, ensuring timely and accurate transactions for clients nationwide.
- Monitored delinquent taxes and unconventional payments, ensuring compliance and timely resolution of client issues.
- Utilized CRM software to track interactions and manage client relationships efficiently.
- Performed annual escrow analysis on loans.
- Developed detailed process documents to standardize operations and improve departmental efficiency.
Program Leader
The Boys and Girls Club
Whittier, USA
11.2023 - 08.2024
- Managed schedules for programs, ensuring all activities ran smoothly and efficiently.
- Organized activities fostering teamwork, leadership, and personal growth among participants, resulting in improved group dynamics.
- Collaborated with staff to establish a supportive, safe environment enhancing member engagement.
- Assisted in developing the cultural-themed stem, art, and cooking activities for the district's summer program of 2024.
English Teaching Assistant
TAPIF
Bastia, France
10.2020 - 04.2021
- Designed and implemented engaging classroom activities that enhanced English language learning outcomes.
- Worked collaboratively with staff to optimize delivery of language instruction, ensuring alignment with curriculum objectives.
- Supported lead teachers in lesson planning and curriculum development.
- Assisted students in language acquisition within diverse cultural contexts.
Education
Bachelor of Arts - English Literature
California State University of Fullerton
Fullerton, CA05-2023
Associate of Arts - Foreign Language, Art And Human Expression, Social Science
Fullerton College
Fullerton, CA05-2020
Skills
- Payment processing
- Escrow analysis
- Regulatory compliance
- Escrow management
- CRM software
- Client relationship management
- Attention to detail
- Adaptable communication
Timeline
Tax and Insurance Representative
AmeriNational Community Servicing
01.2025 - Current
Program Leader
The Boys and Girls Club
11.2023 - 08.2024
English Teaching Assistant
TAPIF
10.2020 - 04.2021
Bachelor of Arts - English Literature
California State University of Fullerton
Associate of Arts - Foreign Language, Art And Human Expression, Social Science
Fullerton College