Brittany Clark
Lynchburg,VA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative for Providence Insurance
Broadpath
02.2021 - Current
- Applies superb customer service skills to assist callers with any health insurance matters and solved complex issues using problem solving skills
- Meets or exceeds defined performance targets in the areas of efficiency, quality, and customer satisfaction while sustaining adherence to first call resolution
- Demonstrates exceptional customer service skills including diplomacy and the art of diffusing tense situations while dealing with sensitive health care issues and concerns
Customer Service Specialist for Standard Insurance
Aerotek
05.2020 - 01.2021
- Resolved problems by clarifying issues, researching for accurate answers and alternative resolutions, implementing solutions and escalating unresolved problems
- Provided customer satisfaction through effective and timely resolution of a variety of health care customer inquiries
- Completed required trainings to not only stay current on new/existing systems, products and services, but to also maintain proficiency on company values and organizational requirements
Customer Service Specialist for Anthem
Concentrix
06.2018 - 05.2020
- Proficiently guided members and providers with healthcare needs by explaining benefits, solving claim concerns, assisting with finding in network doctors via phone calls, emails, or online chats
- Maintained professionalism while successfully navigating complex work assignments efficiently while handling high volume transactions
- Showcased excellent customer service skills as indicated by Quality Assurance scores and other measures utilized by the company
Education
Diploma -
EC Glass High School
Lynchburg, VASkills
- Problem solving
- Attention to detail
- Multi-tasking
- Organizational skills
- Time management
- Knowledge retention
- Knowledge recall
- Technical proficiency
- claim processing
- Effective communication
- Active listening
- Data entry
- Customer service
- Payment processing
Timeline
Customer Service Representative for Providence Insurance
Broadpath
02.2021 - Current
Customer Service Specialist for Standard Insurance
Aerotek
05.2020 - 01.2021
Customer Service Specialist for Anthem
Concentrix
06.2018 - 05.2020
Diploma -
EC Glass High School
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