Colby Erichsen
Radcliffe,IA
Summary
Motivated and detail-oriented professional with 4 years of customer service experience in fast-paced environments. Strong communication, multitasking, and problem-solving skills with a proven ability to stay organized and provide excellent customer support. Dedicated to creating positive experiences, managing responsibilities efficiently, and contributing to a strong team environment.
Overview
7
7
years of professional experience
Work History
Insurance Customer Service Representative
Town & Country Insurance Agency
Webster City, IA
08.2025 - Current
- Resolved customer inquiries regarding policy details and processing.
- Educated clients on coverage options and risk management strategies.
- Streamlined communication between clients and underwriting teams to enhance service delivery.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Parts and Shipping Coordinator
Anything Scout
03.2023 - 08.2025
- Provided exceptional customer service by effectively and professionally addressing customer inquiries and resolving issues in a timely manner.
- Managed inventory of parts, while ensuring accurate tracking and timely replenishment.
- Coordinated the shipping and receiving of products, efficiently organizing invoices and documentation.
- Collaborated with vendors and suppliers to resolve any issues with orders, promptly.
- Demonstrated strong communication skills by actively listening to customer concerns, empathizing with their needs, and providing clear and concise solutions.
Sales Associate
Target
11.2022 - 03.2023
- Demonstrated exceptional communication skills to actively engage with customers and promote sales of products.
- Field phone calls and assist in-store customers regarding products and services.
- Utilized product knowledge to effectively recommend and upsell additional items, increasing sales revenue.
- Implemented effective strategies to meet and exceed sales targets and goals consistently.
Assistant Pool Manager
City of Roland
04.2021 - 09.2022
- Assisted in managing daily operations of the pool, including overseeing pool maintenance, water quality, and equipment functioning.
- Helped recruit, hire, train, and schedule employees.
- Coordinated daily opening and closing duties.
- Assisted in managing budget and inventory, tracking expenses, and ordering necessary supplies and equipment.
Kennel Assistant
Roland Veterinary Clinic
05.2019 - 01.2020
- Demonstrated ability to assist in maintaining a clean and organized kennel environment, including cleaning kennels, feeding animals, and administering medication under the direction of the veterinary staff.
- Conducted front desk duties, such as; checking in and checking out patients, paperwork, and handling transactions.
- Experienced in exercising and socializing animals to promote mental and physical stimulation, including walking dogs, playing with cats, and providing enrichment activities.
- Knowledgeable in following safety protocols and procedures to prevent the spread of infectious diseases and ensure a secure environment for both animals and staff.
Education
High School Degree -
Roland-Story High School
Story City, IA05.2022
Skills
- Communication
- Problem Solving
- Organization
- Customer Service
- Attention to detail
- Decision-making
- Data entry
- Teamwork and collaboration
- Problem resolution
Timeline
Insurance Customer Service Representative
Town & Country Insurance Agency
08.2025 - Current
Parts and Shipping Coordinator
Anything Scout
03.2023 - 08.2025
Sales Associate
Target
11.2022 - 03.2023
Assistant Pool Manager
City of Roland
04.2021 - 09.2022
Kennel Assistant
Roland Veterinary Clinic
05.2019 - 01.2020
High School Degree -
Roland-Story High School