Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemarry Allen

Las Vegas,NV

Summary

I have great experience in different roles and abilities like bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Insurance Customer Service Representative

Foundever
01.2024 - 05.2024
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Set up customer payment plans to cover annual policies and renewals.

Customer Service Representative

Telus International
08.2022 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


Call Center Representative

Precision Opinion
12.2021 - 03.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.


Data Entry Clerk

Robert Half
07.2021 - 12.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Special Education Student Aide

Maxim Healthcare
08.2020 - 08.2021
  • Collaborated with special education teachers to develop and modify lesson plans for optimal learning experiences.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Helped feeding and daily living skills to support physical and emotional well-being.


Sale's Associate

Walmart
04.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate of Arts - Social Sciences

San Joaquin Delta College
Stockton, CA
07.2024

High School Diploma -

Merlo Institute
Stockton, CA
05.2021

Skills

  • Communication
  • Customer Service
  • Creativity
  • Computer literacy
  • Problem Solving
  • Microsoft Outlook/Word

Timeline

Insurance Customer Service Representative

Foundever
01.2024 - 05.2024

Customer Service Representative

Telus International
08.2022 - 12.2023

Call Center Representative

Precision Opinion
12.2021 - 03.2022

Data Entry Clerk

Robert Half
07.2021 - 12.2021

Special Education Student Aide

Maxim Healthcare
08.2020 - 08.2021

Sale's Associate

Walmart
04.2019 - 04.2020

Associate of Arts - Social Sciences

San Joaquin Delta College

High School Diploma -

Merlo Institute

Similar Profiles

CREATE PROFILE
Rosemarry Allen