Cheryl Bradshaw
Hainesville,IL
Summary
Dynamic professional with extensive experience at Commonwealth Edison Company, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in baking techniques and food safety compliance, demonstrating a commitment to quality and teamwork in fast-paced environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Commercial Clerk
Commonwealth Edison Company
Oakbrook Terrace, IL
02.2015 - 09.2023
- Trained staff members to perform work activities and use computer applications.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed payments from customers according to established guidelines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Commonwealth Edison Company
Libertyville, IL
01.1992 - 02.2015
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Word Proccessor
Commonwealth Edison Company
Zion, IL
11.1992 - 01.1996
- Typed finished documents from rough drafts and dictation.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Junior Clerk
Commonwealth Edison Company
Waukegan, IL
08.1990 - 11.1992
- Answered telephones, directed calls, and took messages.
- Entered data into computer systems accurately and efficiently.
- Operated various office equipment such as photocopiers, scanners, fax machines.
- Monitored office supplies inventory and placed orders when necessary.
Education
Some College (No Degree) - Pastry & Baking
Auguste Escoffier School of Culinary Arts
Skills
- Cake decorating
- Baking techniques
- Pastry preparation
- Customer service
- Inventory management
- Team collaboration
- Food safety compliance
Affiliations
- Crafts
- Sports
- Travelling
- Volunteer
Languages
English
Professional
Certification
- ServSafe Certification
Timeline
Commercial Clerk
Commonwealth Edison Company
02.2015 - 09.2023
Word Proccessor
Commonwealth Edison Company
11.1992 - 01.1996
Customer Service Representative
Commonwealth Edison Company
01.1992 - 02.2015
Junior Clerk
Commonwealth Edison Company
08.1990 - 11.1992
Some College (No Degree) - Pastry & Baking
Auguste Escoffier School of Culinary Arts
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