Cheryl Brandsted
Hospitality Specialist
Sonora,CA
Summary
Customer-oriented General Manager with 30 years of experience. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Determined Leader with success boosting productivity. Expertly balanced targets with resources and optimized long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Housing Assistant position. Offering excellent communication and good judgment.
Overview
24
24
years of professional experience
Work History
General Manager
Sunny's Airbnb's Yosemite
Groveland & Sonora, CA
05.2020 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer loyalty & satisfaction.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Hospitality Specialist
1859 Historic National Hotel & Restaurant
Jamestown, CA
03.2000 - Current
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Investigated and resolved accounting, service and delivery concerns
- Developed and updated databases to handle customer data
Education
Some College (No Degree) - Real-Estate Principals & Phyc, Abnormal Phyc.
Yosemite Junior College
Columbia & Modesto , Ca.High School Diploma -
Sonora High School
Sonora, CA06.1988
Skills
- Business Leadership
- Policy Development and Enforcement
- Program Optimization
- Performance Monitoring and Evaluation
- Department Oversight
- Supplier Monitoring
- Originality and Creativity
- Focus and Follow-Through
- Problem Anticipation and Resolution
Timeline
General Manager
Sunny's Airbnb's Yosemite
05.2020 - Current
Hospitality Specialist
1859 Historic National Hotel & Restaurant
03.2000 - Current
Some College (No Degree) - Real-Estate Principals & Phyc, Abnormal Phyc.
Yosemite Junior College
High School Diploma -
Sonora High School
I foster mutable dogs for FOAC
I have been caring for many dogs an finding them good loving homes after I get all the medical issues addressed and resolved.
I foster mutable dogs for FOAC
I have been caring for many dogs an finding them good loving homes after I get all the medical issues addressed and resolved.
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