Cheryl Brewer
Fedex Ground
Olive Branch,MS
1
Language
1
Certification
25
years of professional experience
Detail-oriented Dispatcher experienced in logistics and warehouse operations. Coordinated timely shipments and managed trailer movement while maintaining accurate records to ensure compliance with company policies. Fostered positive client relationships and resolved customer concerns through effective communication and problem-solving skills.
Work History
Field Linehaul Representative
5 Years 10 Months- Coordinated purchase loads and communicated updates with dock and customer care teams, ensuring timely delivery and service continuity
- Managed trailer yard checks, enhancing equipment visibility and reducing search time
- Assist drivers with dispatch and troubleshoot issues during relay and meet operations
- Maintained spreadsheets for equipment balance, dormant trailers, and inventory tracking to support operational decision-making
- Monitor inbound/outbound shipments using G-Scope and enroute systems
- Ensure compliance with DOT regulations and company policies
- Maintain URR documentation, tracking accepted and declined runs
- Maintain spreadsheets for equipment balance, dormant trailers, and inventory tracking
- Managed daily package processing to ensure timely deliveries and customer satisfaction.
- Trained new employees on operational procedures and safety protocols, enhancing team efficiency.
- Collaborated with cross-functional teams to streamline workflow processes and optimize resource allocation.
- Developed training materials for staff development, fostering a culture of continuous improvement.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Senior Linehaul Operations Administrator
1 Year- Ensured driver compliance through precise system data entry
- Performed equipment balance and yard checks, providing management with actionable insights
- Coordinated maintenance needs using GPS and red tag reporting systems
- Monitored customer shipments (Walmart G-Scope) and optimized planning systems based on updates
- Monitored operational screens to identify late or critical loads
- Performed administrative duties including filing, phone support, and reporting
Package Handler
2 Months- Scanned and sorted shipments to ensure accurate routing
- Loaded and unloaded packages safely and efficiently
- Assisted team members with heavy packages to ensure consistent workflow
- Identified and corrected damaged or misrouted packages to uphold shipment integrity
Dispatcher / Forklift Operator
13 Years 5 Months- Operated forklifts to load/unload materials and maintain workflow efficiency
- Monitored and reported shipment status to management, ensuring timely updates
- Increased trouble-free shipments by 30% by implementing pre-billing procedures
- Inspected trailers and verified load accuracy prior to shipment, enhancing delivery reliability
- Operated forklifts to load/unload materials, supporting continuous workflow and operational efficiency
- Ensured product quality by inspecting and repacking damaged goods
Pick Clerk
5 Years- Processed and distributed daily shipping orders to warehouse staff, ensuring timely fulfillment of customer requests
- Processed and distributed daily shipping orders to warehouse staff
- Maintained inventory records and conducted cycle counts
- Created reports to track order completion and delivery timelines, facilitating improved communication and coordination among teams
- Performed administrative duties including filing and phone support, supporting efficient operations and team productivity
Education
Associate Degree - Computer Accounting
Skills
Dispatch & Linehaul Coordination
Shipment tracking
Yard Management & Equipment Tracking
JDE & G-Scope Systems
Documentation & Billing
Inventory control
Multitasking in Fast-Paced Environments
Purchase order setup
Offsite drug screening
Client relationship management
Goal orientation
Client engagement
Data entry
Organizational skills
Time management
Document processing
Communication coordination
Customer service
Order resolution
Prioritization skills
Team collaboration
Effective communication
Organization
Teamwork and collaboration
Decision making
Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Forklift Operator
PROFESSIONAL DEVELOPMENT
- MicroTrain, Lombard, IL
- Microsoft Office Suite Training
- Excel (Levels 1–3)
- Word (Levels 1–3)
- Access (Levels 1–3)
- PowerPoint (Levels 1–2)
- Outlook (Levels 1–2)
- QuickBooks
- Currently pursuing Microsoft Office Specialist (MOS) Certifications
Languages
English
Professional Working
Timeline
Senior Linehaul Operations Administrator
FedEx
12.2020 - 12.2021Read More
Field Linehaul Representative
Fedex Ground
10.2020 - CurrentRead More
Package Handler
FedEx
10.2020 - 12.2020Read More
Dispatcher / Forklift Operator
Clearwater Paper
06.2006 - 11.2019Read More
Pick Clerk
American Warehouse
06.2001 - 06.2006Read More
Southeast College of Technology
Associate Degree from Computer Accounting
Read More