Open To Work
Cheryl Brodehl
Grand Forks
Work Preference
Summary
Dedicated professional specializing in customer service team coordination and problem-solving. Demonstrated success in enhancing customer experiences and efficiently resolving inquiries. Strong ability to lead teams and implement effective solutions.
Overview
18
18
years of professional experience
Work History
Digital Personal Shopper
Walmart
Grand Forks
05.2026 - Current
- Identified and recommended best products and services based on customer needs.
- Engaged customers in conversation to effectively determine their needs and preferences.
- Greeted customers warmly and assisted them in locating desired products.
- Utilized Walmart's online shopping platform for efficient order processing.
First Assistant Manager-Electrical
Menards Home Improvement
Grand Forks
05.2025 - 04.2026
- Assisted manager in daily operations and team coordination.
- Handled customer inquiries and resolved issues efficiently.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted customers with product selection decisions based on their individual needs.
- Enforced loss prevention measures within the store environment.
- Implemented merchandising strategies to enhance product displays.
- Supported marketing initiatives to promote store events and promotions.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
Shift Leader
TA Express
Grand Forks
11.2023 - 04.2025
- Supervised daily operations and ensured team adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Resolved customer complaints promptly and professionally.
- Resolved customer inquiries and complaints with professionalism and care.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Organized work environment by delegating tasks and ensuring team accountability.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance and offered targeted feedback to enhance skills and service quality.
- Upheld company standards and compliance requirements for operations.
- Contributed to store-wide marketing initiatives that aimed to increase customer traffic and sales revenue.
Bartender
Sheyenne Bar
Sheyenne
06.2008 - 11.2023
- Provided excellent customer service in a fast-paced environment.
- Mixed cocktails and beverages according to standard recipes.
- Maintained cleanliness and organization of the bar area.
- Managed inventory and restocked supplies to ensure smooth bar operations.
- Engaged guests in conversations to create a welcoming atmosphere.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins to ensure a steady supply for cocktail preparation. and coolers as needed throughout the shift.
- Planned and coordinated special events to increase customer attendance and revenue.
Manager's Assistant
AAFES Burger King
Grand Forks AFB
05.2018 - 08.2022
- Supported daily operations by coordinating staff schedules and managing shifts.
- Facilitated communication between management and staff to improve workflow efficiency.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Responded to customer issues to provide immediate resolution and improve retention.
- Assisted in training new employees on customer service and food safety standards.
- Monitored compliance with health regulations during food preparation and service.
- Maintained inventory records and ordered supplies to ensure stock availability.
- Implemented procedures for cash handling and end-of-day reconciliation tasks.
Education
Bachelor of Science - Business Administration And Management
MSU
North Dakota05-1991
Skills
- E-commerce platforms
- Order processing
- Customer engagement
- Product display strategies
- Product knowledge
- Relationship management
Affiliations
- Former Owner/Operator of Logistics Company Hauling various materials to different locations. Maintaining all required business reports for state and local offices. Tracking all driving times, milage, fuel purchases, and delivery points and times to meet Transportation requirements.
Timeline
Digital Personal Shopper
Walmart
05.2026 - Current
First Assistant Manager-Electrical
Menards Home Improvement
05.2025 - 04.2026
Shift Leader
TA Express
11.2023 - 04.2025
Manager's Assistant
AAFES Burger King
05.2018 - 08.2022
Bartender
Sheyenne Bar
06.2008 - 11.2023
Bachelor of Science - Business Administration And Management
MSU