Syed Sajjad Hassan
Columbia,USA
Summary
Dedicated operations and business development professional with a focus on process optimization and customer satisfaction. Over 23 years of experience in diverse industries, contributing to organizational growth and efficiency. Proven track record of building strong customer relationships and enhancing operational workflows.
Overview
14
14
years of professional experience
Work History
Digital Personal Shopper
Walmart
Columbia, USA
10.2024 - Current
- Managed orders, tracked inventory, and communicated with customers regarding substitutions or issues using dedicated digital platforms, enhancing order fulfillment efficiency.
- Reviewed online customer orders to identify necessary items and special instructions, ensuring customer satisfaction and order accuracy.
- Navigating the store to locate the products listed on the order ensures proper quality and freshness.
- Made substitutions for out-of-stock items based on customer preferences.
- Packed items into designated containers, adhering to temperature control guidelines for perishable goods to maintain quality during delivery.
- Verified accuracy of each order before finalizing for pick-up or delivery. before finalizing and preparing for pick-up or delivery.
- Responding to customer inquiries and addressing concerns regarding their online orders.
Sales Associate
Sunrun
Burlington, USA
07.2024 - 09.2024
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
- Built and maintained strong customer relationships, driving repeat business and referrals.
- Contributed to store goals by upselling products and recommending complementary items.
- Collaborated with team members to design merchandise displays that enhanced foot traffic and boosted sales.
Operations and Business Development Manager
Orbit Pioneers Trd Est
Dammam
09.2012 - 07.2024
- Conducted comprehensive market research to inform business strategies and operational adjustments.
- Prepare a detailed business plan and secure financial resources.
- Engaged with advisors, attended industry events, and developed SWOT analysis to guide strategic planning.
- Analyzed financial data to support management decisions and enhance company profitability.
- Managed staff recruitment and training processes.
- Investigate economic conditions and industry trends.
Education
BBA - Marketing & Finance
PRESTON UNIVERSITY PAKISTAN
Pakistan09-2006
MBA - Business Administration
PREMIER COLLEGE
LAHORE PAKISTAN12-1999
BBA - Business Administration
PREMIER COLLEGE
LAHORE PAKISTAN12-1998
Skills
- E-commerce sales
- E-commerce platforms
- Product catalog management
- Online merchandising
- Inventory management
- Customer behavior analysis
- Sales data analysis
- E-commerce analytics
- E-commerce reporting
- Promotional strategies
- Customer engagement
- Customer outreach
- Client relationship management
- Digital inventory systems
- Digital transaction management
- Transaction processing
- Retail operations
- E-commerce tools
- Online platform optimization
- ERP systems
- Microsoft Excel
- Cross-functional collaboration
- Remote collaboration
- Organizational skills
- Time management
- Technical proficiency
- Customer service
- Customer engagement record maintenance
Languages
- English, Expert
- Urdu, Fluent
Timeline
Digital Personal Shopper
Walmart
10.2024 - Current
Sales Associate
Sunrun
07.2024 - 09.2024
Operations and Business Development Manager
Orbit Pioneers Trd Est
09.2012 - 07.2024
BBA - Marketing & Finance
PRESTON UNIVERSITY PAKISTAN
MBA - Business Administration
PREMIER COLLEGE
BBA - Business Administration
PREMIER COLLEGE