Patricia Marrujo
ALAMOGORDO,NM
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Digital Personal Shopper
Walmart
ALAMOGORDO, Nm
12.2020 - Current
- Guided customers in product selection to meet specific preferences and needs.
- Coordinated online orders, ensuring accurate product availability for seamless customer experience.
- Worked with team members to optimize shopping processes and improve overall efficiency.
- Utilized Walmart's digital platforms for effective inventory management and tracking.
Lingerie and Accessories Department Manager
Walmart
ALAMOGORDO, Nm
03.2016 - 12.2020
- Managed daily operations to ensure efficient store functionality.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Trained and developed team members in customer service best practices.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Coordinated scheduling and staffing to meet store demands effectively.
- Facilitated communication between departments to enhance teamwork and collaboration.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer inquiries and complaints swiftly to improve satisfaction levels.
- Enforced company policies to uphold safety and compliance standards.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
Customer Service Manager
Walmart Supercenter
ALAMOGORDO
07.2014 - 03.2016
- Led customer service team to enhance store experience and satisfaction.
- Managed daily operations of customer service desk and inquiries resolution.
- Provided exceptional customer service to ensure customer satisfaction.
- Established strong relationships with customers to foster loyalty and trust.
- Trained staff on effective communication and conflict resolution techniques.
- Monitored staff performance and provided constructive feedback regularly.
- Collaborated with management to develop training programs for employees.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Ladies Wear Department Manager
Walmart Supercenter
ALAMOGORDO, Nm
09.2004 - 07.2014
- Managed inventory levels to ensure stock availability and minimize shrinkage.
- Trained and developed associates on customer service best practices.
- Supervised daily operations to optimize team performance and productivity.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Managed overstock by organizing and restocking items during shifts.
- Implemented safety protocols to maintain a secure shopping environment.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Sales Associate Ladies Wear
Walmart Supercenter
ALAMOGORDO, Nm
05.1999 - 07.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of merchandise displays.
- Stocked shelves with new inventory and ensured proper labeling.
- Collaborated with team members to improve customer service strategies.
Education
Certificate - Office Clerk Training
Private Industry Council
El Paso, TX 03.1986 - 11.1986
Certificate - Basic Accounting
International Business College
El Paso, TX 06.1984 - 10.1985
Socorro High School
El Paso , TXSkills
- E-commerce strategies
- Inventory management
- Sales optimization
- Customer service
- Data analysis
- Processing payments
- Cash handling
- Data entry
- Team collaboration
- Employee training
- Problem-solving aptitude
- Typing skills
Timeline
Digital Personal Shopper
Walmart
12.2020 - Current
Lingerie and Accessories Department Manager
Walmart
03.2016 - 12.2020
Customer Service Manager
Walmart Supercenter
07.2014 - 03.2016
Ladies Wear Department Manager
Walmart Supercenter
09.2004 - 07.2014
Sales Associate Ladies Wear
Walmart Supercenter
05.1999 - 07.2014
Certificate - Office Clerk Training
Private Industry Council
03.1986 - 11.1986
Certificate - Basic Accounting
International Business College
06.1984 - 10.1985
Socorro High School