Cheryl Carr
Nissan North America, Inc.
Pilot Point,TX
26
years of professional experience
Accomplished accounting professional specializing in regulatory compliance and relationship management. Known for resolving complex issues, ready to leverage 17 years of experience in the property tax department.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Coord Accounting
20 Years 4 Months- Analyzed and addressed complex property tax regulations, leveraging 17 years of experience to maintain compliance and mitigate risks.
- Worked alongside prior manager to establish detailed instructions for dealer bulletins, streamlining communication of property tax abatement procedures for dealer loaner vehicles.
- Coordinated with prior management to issue dealer bulletins clarifying policies on the non-transferability of NMAC-owned license plates at lease termination in Massachusetts and Connecticut.
- Engaged with various taxing states to support regulatory adherence and operational efficiency.
- Established and nurtured relationships with state taxing authorities and DMV offices to support regulatory compliance and effective communication.
- Developed and maintained a productive partnership with Ryan LLC to support project initiatives.
- Administered processing of motor vehicle tax bills to ensure compliance with regulations.
- Managed motor vehicle tax refund processes, utilizing extensive research to resolve complex cases and uphold customer satisfaction.
- Conducted thorough research on tax bill irregularities, addressing issues of duplicate bills for non-owned vehicles and incorrect assessments for vehicles no longer in possession.
- Reviewed tax bill funding reports to determine NMAC-owned license plates eligible for cancellation, facilitating removal of sold vehicles from tax obligations.
- Processed and addressed customer requests through Siebel, IM chat and email correspondence, ensuring timely support.
- Provided critical support to financial service managers for dealerships and individual customers by addressing inquiries related to financial transactions.
- Compiled and analyzed refund reports to uphold accurate documentation standards and support financial accountability.
- Manage updates to paid-off lease database, ensuring accurate integration of refund information.
- Coordinated efforts with DMV and city offices to troubleshoot and resolve issues as they occur.
ACH Specialist
5 Years 3 Months- Managed ACH transactions to ensure timely and accurate processing.
- Analyzed transaction data to identify discrepancies and resolve issues promptly.
- Implemented process improvements that increased operational efficiency in payment processing.
Education
No Degree - Veterinary Medicine
Skills
Proficient in Siebel applications
Excel spreadsheet management
SAP
Proficient in Microsoft Office applications
Salesforce
Dealertrack proficiency
Ryan AMLT
LeaseMaster
CT DMV specialized access(for viewing the status of and canceling CT license plates
MA RMV access (for viewing the status of and canceling MA license plates)
Leasmaster
Bank of America / Cashpro
Tableau
Car Fax
CT DMV access
MA RMV access
Timeline
Coord Accounting
Nissan North America, Inc.
04.2006 - CurrentRead More
ACH Specialist
Nissan North America, Inc.
01.2001 - 04.2006Read More
Tarleton State University
No Degree from Veterinary Medicine
Read More