Cheryl Coffman
Charlotte,MI
Summary
Patient Access Representative with extensive experience at McLaren Greater Lansing, specializing in insurance verification and financial counseling. Demonstrated success in improving patient scheduling efficiency and ensuring data accuracy. Strong communication and problem resolution skills contribute to exceptional customer service in high-pressure healthcare settings.
Overview
15
15
years of professional experience
Work History
CA and Referral Specialist
U of M Health Sparrow Eaton Rehab at Alive
Charlotte, MI
06.2010 - 02.2023
- Assist with Clinical Tests for patient care.
- Managing incoming Referrals
- Scheduling patients for Physical Therapy
- Ordering Supplies
Office Coordinator/Insurance Verification & Enrollment
McLaren Greater Lansing Hospital
Lansing, MI
06.2010 - 02.2023
- Assist with admitting and discharging, coordinating records and paperwork to carry out smooth processes.
- Update records in Cerner, EHR system, careful to protect for accuracy patient information and verify data.
- Key in new data from patients, staff, and forms with high accuracy.
- Avoid errors and delays by maintaining well-organized and current files for registration department.
- Problem resolution
- Personal protective equipment usage
- Time management
- Friendly, positive attitude
- Active Listening
Patient Access Representative
McLaren Greater Lansing Family Practice
01.2025 - 09.2025
- Executed patient check-in and check-out procedures efficiently.
- Managed financial clearance processes to ensure eligibility.
- Conducted insurance verification to confirm coverage details.
- Coordinated scheduling to optimize appointment availability.
- Performed charge entry and delivered financial counseling services effectively.
Education
Associate of Applied Science - General Studies
Lansing Community College
Lansing, MI12.2025
Skills
- Microsoft Office proficiency
- Training and development
- Troubleshooting and problem resolution
- Personal protective equipment usage
- Time management
- Active listening
- Patient scheduling and insurance verification
- Financial counseling
- Data entry accuracy
- Patient scheduling
- Insurance verification
- Problem resolution
- Effective communication
- Multitasking and organization
- Health insurance knowledge
- HIPAA compliance
- EMR
- Electronic health records
- Data entry
- Healthcare systems navigation
- Conflict resolution
- Referral coordination
- Patient registration
- Medical terminology
- Patient check-in
- Verbal and written communication
- Documenting and recording information
- Medical insurance
- 50 WPM typing speed
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
McLaren Greater Lansing Family Practice
01.2025 - 09.2025
CA and Referral Specialist
U of M Health Sparrow Eaton Rehab at Alive
06.2010 - 02.2023
Office Coordinator/Insurance Verification & Enrollment
McLaren Greater Lansing Hospital
06.2010 - 02.2023
Associate of Applied Science - General Studies
Lansing Community College