Cheryl Cole
Pinellas Park,FL
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 30 years of relevant work experience to the team.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Patient Access Specialist
Memorial Cedar Lake Surgery Center
Gulfport, MS
07.2022 - 12.2022
- Addressed bad debts in line with set protocols.
- Managed over 40 calls daily to pre register and collect up front copays, co insurances and deductibles prior to schedule surgery dates.
- Collected and validated patient demographics and insurance information.
- Prepared patient identification band and completed admissions papers.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Registration Specialist
Singing River Health System Hospital
Gulfport, MS
06.2020 - 07.2022
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Explained form wording to patients to help each understand information required.
- Assisted in processing patient payments via cash, checks and credit cards.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Scheduled and registered appointments using Booker scheduling programs.
- Updated patient contact information to support accurate electronic medical records.
- Completed registration paperwork, verifying accurate patient information
ER Registration Clerk
Parallon Healthcare @ Garden Park
Gulfport, MS
09.2019 - 06.2020
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Studied and researched various medical terms as well as software and coding systems.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed software updates, upgrades and data backups.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Admissions Financial Counselor
John's Hopkins All Children Hospital
St. Petersburg, FL
05.2011 - 05.2018
- Offers financial advice and assistance to patients regarding medical bills. Act as liaison between patients and their insurance companies, often coordinating payments and answering questions from both parties. In some cases secure grants or financial aid for those in need of additional financial assistance.
- Appropriately document and report payment information.
- Educate patients about payment options and financial assistance thru local and state agencies.
- Negotiate and strategize patient payment arrangements
- Updated patient accounts and balances
- Review and process patient and insurance company forms.
- Established bedside follow up prior to discharge from hospital for all questions regarding insurance coverages, authorizations and anticipated patient cost to include 85% courtesy discharge margin daily.
Admissions Coordinator
John Hopkins All Children's Hospital
St Petersburg, FL
09.1998 - 05.2011
- Confirmed all insurance benefits for patient responsibility regarding visit status.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Prepared next day admission packets to decrease wait times for Inpatient stays.
- Provided 100% bedside registration for patients immunocompromised scheduled for admissions.
Education
High School Diploma -
Gulfport High School
Gulfport, MSSkills
- Medical terminology
- Microsoft Office
- Epic
- Cerner
- Medi tech
- Order Transcription
- Scheduling
- Till counting
- Interpreting physician orders
Timeline
Patient Access Specialist
Memorial Cedar Lake Surgery Center
07.2022 - 12.2022
Registration Specialist
Singing River Health System Hospital
06.2020 - 07.2022
ER Registration Clerk
Parallon Healthcare @ Garden Park
09.2019 - 06.2020
Admissions Financial Counselor
John's Hopkins All Children Hospital
05.2011 - 05.2018
Admissions Coordinator
John Hopkins All Children's Hospital
09.1998 - 05.2011
High School Diploma -
Gulfport High School
Similar Profiles
Jillian SandersfeldJillian Sandersfeld
Registered Nurse at Surgery Center Cedar RapidsRegistered Nurse at Surgery Center Cedar Rapids
Jennifer HallJennifer Hall
Circulating Nurse, Operating Room at Lake Cumberland Surgery CenterCirculating Nurse, Operating Room at Lake Cumberland Surgery Center
Andre HarrisAndre Harris
Lead Sterile Processing Technician at USPI- Memorial Hermann Surgery CenterLead Sterile Processing Technician at USPI- Memorial Hermann Surgery Center