Cheryl Costa

Prepare meals in a cooking kitchen for over 700 students. Prepare meals to be sent to other schools. Serve meals to students in the building. Clean up as needed.

• Followed recipes and presentation specifications as set by cafeteria management.
• Monitored use of condiments, utensils and beverages.
• Adhered to safe and proper storage guidelines for incoming supplies.
• Recorded temperatures of food and refrigeration units to comply with health code regulations.
• Conducted regular cleaning and maintenance of cafeteria equipment and utensils.
• Rotated stock on a daily basis to maintain product freshness.
• Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
• Greeted guests with friendliness and professionalism.
• Attended training sessions related to safety procedures or new equipment operation.
• Performed work to top standards, proving best service for students, employees and school visitors.
• Assisted in the setup and breakdown of cafeteria for breakfast, lunch, and special events.
• Collaborated with kitchen staff to coordinate meal preparation and efficient service.
• Managed portion control to reduce waste and ensure consistent serving sizes.

• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
• Performed data entry tasks to keep records up-to-date and accurately entered into the system.
• Resolved customer complaints and issues, resulting in increased satisfaction rates.
• Provided ongoing support for customers throughout the entire sales process.
• Resolved customer complaints in a timely manner by addressing root causes of the issue.
• Led on- and off-site customer support teams across multiple time zones.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Provided top quality control and eliminated downtime to maximize revenue.
• Developed and maintained strong relationships with customers through exceptional service and communication.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked closely with other departments to resolve complex customer issues.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Identified potential problems and escalated them as needed to ensure resolution.
• Created reports of customer service activities for management review.
• Provided detailed information about products and services to customers, enhancing their understanding and engagement.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Mentored junior team members and managed employee relationships.
• Oversaw warranty counseling process to manage expense controls.
• Contacted customers about potential service upgrades, new services and account changes.
• Maintained accurate records of customer interactions, transactions, and feedback for future reference.
• Took special orders in person and over telephone, generating additional revenue every month.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Updated system with order specifics and customer details, preferences, and billing information.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Received incoming calls from customers and responded to inquiries about product features and benefits.
• Adhered strictly to departmental policies and procedures at all times.
• Processed returns, exchanges, and refunds according to company policies.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Maintained a professional attitude while providing excellent customer service.
• Tracked all customer interactions using internal software applications.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Developed relationships with customers through friendly interactions over the phone.
• Maintained current knowledge of company products, services, and processes.
• Managed high volume of customer inquiries via phone and email, ensuring timely and accurate responses.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Collected deposits or payments and arranged for billing.
• Managed installation for multiple departments, Kitchen, Bathroom, Flooring, Window treatment, Water heater,some doors