Cheryl Covington
Roseville ,CA
Summary
Dynamic and dedicated professional with extensive experience in direct patient care and customer service. Proven ability to maintain HIPAA compliance while providing exceptional support. Skilled in crisis intervention and clinical documentation, fostering a safe environment that enhances client well-being and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead
Crumbl
10.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Direct Support Professional
In Alliance
12.2018 - 04.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Support Professional
New Dawn Support Services
09.2016 - 06.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Psychology
College of The Redwoods
Crescent City, CAClinical Medical Assistant
Roseville Adult School
Roseville, CA04-2025
High School Diploma -
Sunset High School
Crescent City, CA06-2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Professionalism and ethics
- First aid/ CPR
- Medical terminology
- Vital sign monitoring
- Immunization administration
- Phlebotomy
Certification
- CMA - Certified Medical Assistant
Timeline
Shift Lead
Crumbl
10.2022 - Current
Direct Support Professional
In Alliance
12.2018 - 04.2022
Direct Support Professional
New Dawn Support Services
09.2016 - 06.2018
Psychology
College of The Redwoods
Clinical Medical Assistant
Roseville Adult School
High School Diploma -
Sunset High School
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