Katherine Rivera
Bronx
Summary
Proven success in satisfying sales objectives and securing repeat patronage. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Willing to relocate: Anywhere
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 1 year.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
CityMD
11.2025 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Collaborated with healthcare providers to enhance patient care and operational efficiency.
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
Guest Service Associate
European Wax Center/Dry Bar
08.2022 - 11.2025
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed appointment scheduling using salon management software to optimize workflow.
- Trained new associates on service protocols and customer engagement strategies.
- Collaborated with team members to uphold cleanliness and organization standards within the facility.
Lead Customer Experience Specialist (Advisor)
Best Buy
05.2021 - 08.2022
- Assisted with purchases, locating items, and signing up for rewards programs.
- Operated cash register, collected payments, and provided accurate change.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
- Admin duties: preparing the till for the entire store
- Developing a solid new hire training program is an important management skill
Education
Associate's degree - Radiology Technology
CUNY Hostos Community College
09-2028
GED - undefined
Bronx Community College Of The City University Of New York
Bronx, NY06-2018
Skills
- Customer service focus
- Employee training
- Medical receptionist experience
- HIPAA compliance
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Certification
- CPR Certification
- AED Certification
Timeline
Shift Lead
CityMD
11.2025 - Current
Guest Service Associate
European Wax Center/Dry Bar
08.2022 - 11.2025
Lead Customer Experience Specialist (Advisor)
Best Buy
05.2021 - 08.2022
GED - undefined
Bronx Community College Of The City University Of New York
Associate's degree - Radiology Technology
CUNY Hostos Community College