Cheryl Craft
Homeless Services Coordinator
Punxsutawney,PA
Summary
Reliable employee seeking Human Services Licensing Supervisor position. Offering excellent communication and good judgment. Dependable and organized Service Coordinator with 16 years of experience supporting clients of housing and homeless programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Homeless Services Coordinator
Community Action, Inc.
Punxsutawney, PA
02.2006 - Current
- Designed individualized service plans that took into account clients' goals and preferences.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Upheld client satisfaction by designing accurate and detailed timelines for homeless services and alerting clients of changes.
- Organized ongoing maintenance schedules to boost system performance.
- Assessed employee work and improved performance with knowledge and skilled approaches.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed caseload of up to 25 individuals and families.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Department Coordinator
Dunham's Sports
DuBois, PA
06.2002 - 02.2006
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Legal Assistant
Blakley & Jones
DuBois, PA
08.2005 - 09.2005
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared for trials, conducting legal research and drafting pleadings.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH 01.2015 - 01.2019
Associate of Arts - Legal Assistant
DuBois Business College
DuBois, PA 08.2003 - 12.2005
Associate of Arts - Cosmetology Teaching License
Pennsylvania Academy of Cosmetology Arts And Sciences
DuBois, PA 09.1982 - 12.1983
High School Diploma -
Punxsutawney Area High School
Punxsutawney, PA 08.1981 - 06.1982
Skills
Organization Skills
Notetaking and documentation
Service monitoring and evaluation
Community liaison
Rapport and trust building
Individualized service plans
Client advocacy
Proficiency in Office programs
Meeting facilitation
Customer Service
Supervisory skills
Managing Skills
Accomplishments
Shelter Task Force Chairperson, January 2019
Clearfield-Jefferson Drug and Alcohol Commission Board Member, January 2016
The National Society of Leadership and Success, Sigma Alpha Pi, January 2016
Graduate Award, Summa Cum Laude, January 2019
Outstanding Graduate Award, Magna Cum Laude, June 2005
Certification
Lead Based Paint Training - December 2021
Timeline
Bachelor of Arts - Human Services
Southern New Hampshire University
01.2015 - 01.2019
Homeless Services Coordinator
Community Action, Inc.
02.2006 - Current
Legal Assistant
Blakley & Jones
08.2005 - 09.2005
Associate of Arts - Legal Assistant
DuBois Business College
08.2003 - 12.2005
Department Coordinator
Dunham's Sports
06.2002 - 02.2006
Associate of Arts - Cosmetology Teaching License
Pennsylvania Academy of Cosmetology Arts And Sciences
09.1982 - 12.1983
High School Diploma -
Punxsutawney Area High School
08.1981 - 06.1982